Premium Car Service Advisor — Upsell & Customer Care

Jago Consultants; Leicester Forest East; Sur place; GBP 25 000 - 30 000; Plein temps

Résumé du poste

Prestige Car Dealership in the Whetstone area is seeking a Service Advisor to join a fast-paced, growing team. The role requires experience in a similar position and proven customer service skills, with a warm, friendly team environment and the chance to work with an exciting product.

A large part of the role involves greeting customers, booking vehicles into the workshop, coordinating with technicians, and delivering excellent service, including arranging onward travel and keeping customers

Qualifications

• Previous Service Advisor experience is required.
• Ability to work to deadlines and targets.
• Strong teamwork skills.
• Confident and professional communication skills.
• Full driving licence.

Responsabilités

• Meeting and greeting customers in a friendly and courteous manner throughout the day.
• Booking vehicles into the technical workshop.
• Liaising with the technical workshop to keep track of vehicle progress and ensure on-time delivery.
• Providing exceptional customer service, including arranging onward travel and updating customers while their car is in the workshop.
• Maintaining knowledge through manufacturer-led training and updating product knowledge.
• Adopting a sales approach regarding upsell.
• Maintaining good housekeeping standards and orderly administration of work.

Connaissances

Service Advisor experience

Teamwork

Communication skills

Full driving licence

Description du poste

Prestige Car Dealership in the Whetstone area is seeking a Service Advisor to join a fast-paced, growing team. The role requires experience in a similar position and proven customer service skills, with a warm, friendly team environment and the chance to work with an exciting product.

A large part of the role involves greeting customers, booking vehicles into the workshop, coordinating with technicians, and delivering excellent service, including arranging onward travel and keeping customers