Customer Service Advisor

Jago Consultants; Waterford; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Health insurance

Job summary

Prestige Car Dealership in the United Kingdom is seeking a Service Advisor to join their friendly team. You will welcome customers, book vehicles into the technical workshop and liaise with technicians to keep customers informed on progress and delivery times.

The role rewards strong customer service, confident upselling and building long-term relationships, with a focus on high CSI results and seamless after-sales support.

Qualifications

• Excellent customer service and rapport building.
• Confident communication with customers and colleagues.
• Ability to work to deadlines and targets.
• Full driving license.

Responsibilities

• Greet customers in a friendly and courteous manner.
• Book vehicles into the technical workshop.
• Liaise with workshop to track progress and ensure timely delivery.
• Provide exceptional customer service and update customers during service.
• Upsell where appropriate and maintain product knowledge.

Skills

Customer service

Communication

Teamwork

Upselling

Meeting deadlines

Job description

Job Role – Service Advisor

We are working with a Prestige Car Dealership, who are actively looking for a Service Advisor to join there friendly team.

Salary – £25,000 Basic OTE £33,000 to £35,000 – Negotiable depending on experience

Service Advisor Duties include:

You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Service Advisor position involves:

• Meeting and greeting customers in a friendly and courteous manner throughout the day.
• Booking vehicles into the technical workshop.
• Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
• Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
• Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
• Adopting a sales approach regarding upsell.
• Maintaining good housekeeping standards and orderly administration of your work.

About our requirements

We expect you to demonstrate some skills that will prove very beneficial in the position, including:

• Ability to work to deadlines and targets.
• Strong teamwork skills.
• Confident and professional communication skills.
• Full driving license

In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.