Premium Auto Service Advisor — Customer Focus & Upselling

Listers Group Limited; Worcester; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

25 days holiday

Company pension

Wellness programme

Sick pay

Group life insurance

Staff discount on car servicing

Long service incentives

In-house qualifications

Job summary

Listers Group Limited is seeking a Service Advisor for their Audi dealership in Worcester. You will play a crucial role in ensuring high levels of customer satisfaction while working in a fast-paced environment.

Your day-to-day responsibilities include booking customer vehicles for maintenance, providing seamless service, and liaising with various departments. The position offers a basic salary with an OTE of £36,000, alongside excellent benefits such as 25 days holiday, company pension, and

Qualifications

• Passion for delivering excellent customer service.
• Ability to build rapport with customers quickly.
• Previous experience in customer service roles preferred.
• Good organization and administrative skills.

Responsibilities

• Booking customer vehicles for maintenance and repairs.
• Providing seamless service from drop off to vehicle handover.
• Updating customers on vehicle status and authorizing additional work.
• Liaising with departments to ensure on-time vehicle readiness.

Skills

Customer service skills

Organizational skills

Communication skills

Sales objectives awareness

Tools

Dealer management systems

Job description

Listers Group Limited is seeking a Service Advisor for their Audi dealership in Worcester. You will play a crucial role in ensuring high levels of customer satisfaction while working in a fast-paced environment.

Your day-to-day responsibilities include booking customer vehicles for maintenance, providing seamless service, and liaising with various departments. The position offers a basic salary with an OTE of £36,000, alongside excellent benefits such as 25 days holiday, company pension, and