Service Advisor: Customer-First Car Care + Bonus

Career Choices Dewis Gyrfa Ltd; Worcester; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Company Pension

Wellness Programme

Sick Pay

Staff discount on car servicing

Listers Benefits

Job summary

Career Choices Dewis Gyrfa Ltd is seeking a Service Advisor for our Audi Dealership in Worcester. The role is permanent, full-time, and offers a competitive salary with a monthly bonus, contributing to an OTE of £36,000.

You will schedule bookings, coordinate with the workshop, provide progress updates to customers and upsell services to meet targets, all while delivering excellent customer service.

Qualifications

• Experience in customer service in a busy environment.
• Smart appearance and rapport-building with customers.
• Willingness to learn dealer processes and systems.

Responsibilities

• Greet customers and book vehicles for maintenance/repairs.
• Liaise with workshop and schedule workload to meet targets.
• Update customers on progress and obtain authorisations for additional work.
• Upsell services to maximize workshop efficiency and profitability.

Skills

Customer service

Sales targets

Organisation

Tools

Dealer Management System

Job description

Career Choices Dewis Gyrfa Ltd is seeking a Service Advisor for our Audi Dealership in Worcester. The role is permanent, full-time, and offers a competitive salary with a monthly bonus, contributing to an OTE of £36,000.

You will schedule bookings, coordinate with the workshop, provide progress updates to customers and upsell services to meet targets, all while delivering excellent customer service.