Audi Service Advisor

Listers Group Limited; Worcester; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

25 days holiday

Company pension

Wellness programme

Sick pay

Group life insurance

Staff discount on car servicing

Long service incentives

In-house qualifications

Job summary

Listers Group Limited is seeking a Service Advisor for their Audi dealership in Worcester. You will play a crucial role in ensuring high levels of customer satisfaction while working in a fast-paced environment.

Your day-to-day responsibilities include booking customer vehicles for maintenance, providing seamless service, and liaising with various departments. The position offers a basic salary with an OTE of £36,000, alongside excellent benefits such as 25 days holiday, company pension, and

Qualifications

• Passion for delivering excellent customer service.
• Ability to build rapport with customers quickly.
• Previous experience in customer service roles preferred.
• Good organization and administrative skills.

Responsibilities

• Booking customer vehicles for maintenance and repairs.
• Providing seamless service from drop off to vehicle handover.
• Updating customers on vehicle status and authorizing additional work.
• Liaising with departments to ensure on-time vehicle readiness.

Skills

Customer service skills

Organizational skills

Communication skills

Sales objectives awareness

Tools

Dealer management systems

Job description

Job Introduction

We are recruiting for a Service Advisor to join our Audi Dealership in Worcester.

The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.

Salaries include basic salary plus a monthly bonus, with an OTE of£36,000.

Role and Responsibilities

You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

• Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
• Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
• Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

About you

• You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
• A well-presented individual with a desire, attitude and character to succeed
• Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
• You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. If you are looking for similar motor trade jobs you can also join our Talent Bank.