Automotive Service Advisor — Drive Customer Experience & Growth

Listers Group Limited; Birmingham; Hybrid; GBP 30,000 - 38,000; Full time

Benefits offered by this job

25 days holiday

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Discounts on retailers

Long service incentives

Staff referral scheme

Free Parking

Company Events

Job summary

Listers Group Limited is seeking a Service Advisor for their Audi Dealership in Birmingham. The successful candidate will deliver excellent customer service, ensuring a smooth workflow in a busy environment.

Responsibilities include booking vehicle maintenance, updating customers, and liaising with multiple departments. With an OTE of £38,000 and a range of benefits including 25 days holiday, company pension, and wellness programme, this position offers a great opportunity for growth within the

Qualifications

• Experience in a customer service role, ideally with sales objectives.
• Ability to build rapport with customers quickly.
• Good organizational and administrative skills.

Responsibilities

• Book customer vehicles for maintenance and liaise with the workshop.
• Provide seamless service from drop-off to handover.
• Update customers on vehicle progress and authorize additional work.
• Work with departments to ensure timely vehicle readiness.

Skills

Customer service

Organization

Communication

Teamwork

Tools

Dealer management systems

Job description

Listers Group Limited is seeking a Service Advisor for their Audi Dealership in Birmingham. The successful candidate will deliver excellent customer service, ensuring a smooth workflow in a busy environment.

Responsibilities include booking vehicle maintenance, updating customers, and liaising with multiple departments. With an OTE of £38,000 and a range of benefits including 25 days holiday, company pension, and wellness programme, this position offers a great opportunity for growth within the