Audi Service Advisor

Career Choices Dewis Gyrfa Ltd; Worcester; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Company Pension

Wellness Programme

Sick Pay

Staff discount on car servicing

Listers Benefits

Job summary

Career Choices Dewis Gyrfa Ltd is seeking a Service Advisor for our Audi Dealership in Worcester. The role is permanent, full-time, and offers a competitive salary with a monthly bonus, contributing to an OTE of £36,000.

You will schedule bookings, coordinate with the workshop, provide progress updates to customers and upsell services to meet targets, all while delivering excellent customer service.

Qualifications

• Experience in customer service in a busy environment.
• Smart appearance and rapport-building with customers.
• Willingness to learn dealer processes and systems.

Responsibilities

• Greet customers and book vehicles for maintenance/repairs.
• Liaise with workshop and schedule workload to meet targets.
• Update customers on progress and obtain authorisations for additional work.
• Upsell services to maximize workshop efficiency and profitability.

Skills

Customer service

Sales targets

Organisation

Tools

Dealer Management System

Job description

£30,000 to £36,000 per year, Competitive

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

29/10/2026

About this job

Job Introduction We are recruiting for a Service Advisor to join our Audi Dealership in Worcester.

The hours of work are Monday

• Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.

Salaries include basic salary plus a monthly bonus, with an OTE of £36,000. Role and Responsibilities You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.

Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.

Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.

Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

About you You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers A well-presented individual with a desire, attitude and character to succeed Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.

Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer 25 days holiday plus bank holidays Company Pension Wellness Programme Sick Pay Group life insurance Staff discount on car servicing Listers Benefits

• discounts on retailers, restaurants, cinemas & holidays Long service and loyalty incentives Staff referral scheme In-house, manufacturer & professional qualifications Company Events Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team.

Since the very beginning our success has been a product of the fantastic people that work for us.

This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire.

We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).