Premium Aftersales Service Advisor

Euro Commercials; Swansea; Remote; GBP 21,000 - 27,000; Full time

Job summary

Euro Commercials Limited in Swansea is seeking an Aftersales Advisor who will be the first point of contact at front reception, delivering great service and representing the brand. You will handle parts enquiries, bookings, update customers on vehicle status, and upsell after-sales services while maintaining professional standards.

Join a team focused on customer satisfaction and efficient workshop coordination in a car retail environment.

Qualifications

• Convincingly convey the image of Euro Commercials as first point of contact for the customer on front reception.
• Accurately identify and process customer parts requirements.
• Ensure customer satisfaction through professional manner.
• Raising job cards and ensuring all necessary and compliant documentation forms part of the job pack.
• Informing customers of their ongoing vehicle status.
• Actively sell after-sales services to include Service Contracts.
• Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control.
• Discussing and arranging payment with customers.
• Booking in of vehicles to ensure continuity of workshop loading.
• Provide advice on warranties and service requirements.
• Explain necessary vehicle test requirements for legally required inspections.

Responsibilities

• Correctly capturing all customer details and vehicle faults at the first point of contact.
• Taking telephone bookings from customers and loading them into the workshop.
• Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering.
• Raising job cards and ensuring all necessary and compliant documentation forms parts of the job pack.
• Informing customers of their ongoing vehicle status.
• Entering additions/changes to customer database.
• Handing over finished vehicles to customers.
• Giving customers detailed explanations on extent of repairs.
• Monitoring whether repairs are being carried out to the required delivery time and keeping customer / workshop updated on backorders and parts availability.
• Actively sell after-sales services to include Service Contracts.
• Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control for V.O.R. orders to be raised.
• Discussing and arranging payment with customers.
• Booking in of vehicles to ensure continuity of workshop loading.
• Provide advice on warranties and service requirements.
• Explain vehicle test requirements for legally required inspections.

Job description

Euro Commercials Limited in Swansea is seeking an Aftersales Advisor who will be the first point of contact at front reception, delivering great service and representing the brand. You will handle parts enquiries, bookings, update customers on vehicle status, and upsell after-sales services while maintaining professional standards.

Join a team focused on customer satisfaction and efficient workshop coordination in a car retail environment.