Automotive Service Advisor — Customer Care & Upsell Expert

Swansway Motor Group; Stansty; Sur place; GBP 22 000 - 32 000; Plein temps

Avantages offerts par ce poste

Increased holiday entitlement

Birthday off

24/7 Employee Assistance Programme

Company Pension Scheme

Long service recognition

Discounts on products and services

Car Benefit Scheme

Cycle to Work

Résumé du poste

Swansway Motor Group is seeking a dynamic Service Advisor to join our thriving aftersales team. You will be the face of our aftersales department, delivering exceptional service and care to customers, managing front-of-house interactions and ensuring customers leave informed and satisfied.

You will handle calls, emails, and walk-ins, qualify work, upsell where appropriate, and book workshop tasks with clear communication. A flexible team player with a proactive attitude is essential.

Qualifications

• Minimum 12 months' experience as a Service Advisor in a dealership.
• Flexible team player with ability to support busy periods.
• Results-focused, resilient, and capable of overcoming obstacles.
• Strong vehicle knowledge or understanding of components.
• Experience upselling products or services; valid driving licence.

Responsabilités

• Provide informed, responsive service to customers via telephone, email, or walk-ins.
• Meet and greet customers, qualify work, and identify upsell opportunities during drop-offs.
• Book workshop tasks accurately and ensure effective communication within the aftersales team.
• Provide timely updates on repairs and obtain authorisation for additional work.

Connaissances

Customer service

Upselling

Team player

Driving licence

Technical knowledge

Resilience

Description du poste

Swansway Motor Group is seeking a dynamic Service Advisor to join our thriving aftersales team. You will be the face of our aftersales department, delivering exceptional service and care to customers, managing front-of-house interactions and ensuring customers leave informed and satisfied.

You will handle calls, emails, and walk-ins, qualify work, upsell where appropriate, and book workshop tasks with clear communication. A flexible team player with a proactive attitude is essential.