Premium Aftersales Service Advisor

Vertu Motors; Nelson; Presencial; GBP 35.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days holiday + bank holidays

Retail discounts & cashback platform

Preferential service & colleague car购买

Share incentive plan & pension scheme

Enhanced maternity & paternity 혜택

Descripción de la vacante

Vertu Land Rover Nelson is seeking a Service Advisor to join our Aftersales team in a premium dealership environment. The role offers a basic salary up to £35,000 with an OTE up to £39,800 and a range of benefits, including generous holiday entitlement and retailer discounts.

You will be the face of our aftersales experience, connecting customers with the workshop and ensuring seamless service delivery. The position emphasizes relationship-building, upselling where appropriate, and maintaining

Formación

• Experience in a customer service role.
• Confident communicating with a wide range of people.
• Proactive approach to meeting targets and time management.
• Confident using computer systems and managing multiple tasks.
• Ability to stay calm during peak periods.

Responsabilidades

• Managing customer bookings and setting clear expectations.
• Keeping customers updated throughout their vehicle service or repair.
• Identifying and upselling additional products and services where appropriate.
• Delivering a first-class customer experience at every touchpoint.
• Following up to ensure complete satisfaction and repeat business.

Conocimientos

Customer service

Communication

Time management

Multitasking

Proactive

Computer systems

Descripción del empleo

Vertu Land Rover Nelson is seeking a Service Advisor to join our Aftersales team in a premium dealership environment. The role offers a basic salary up to £35,000 with an OTE up to £39,800 and a range of benefits, including generous holiday entitlement and retailer discounts.

You will be the face of our aftersales experience, connecting customers with the workshop and ensuring seamless service delivery. The position emphasizes relationship-building, upselling where appropriate, and maintaining