Pre-Sales Consultant

Enactor; Hertford; On-site; GBP 50,000 - 70,000; Full time

Job summary

Enactor is looking for a dedicated consultative presales professional to join our team in Hertford. This role is pivotal in winning new business, enhancing customer relationships, and supporting our partner network across a cutting-edge unified commerce platform.

Candidates must have strong presales experience, particularly in retail technology or SaaS. Responsibilities include engaging with enterprise retailers, configuring hardware, and representing Enactor at top industry events. Join us to further drive growth and innovation in retail technology.

Qualifications

• Strong presales or solutions consulting experience within retail technology or SaaS environments.
• Ability to configure, troubleshoot, and demonstrate retail hardware.
• Experience working with enterprise retailers or well-known retail brands.

Responsibilities

• Winning new business through consultative presales.
• Helping existing customers maximize value from their investments.
• Building capability across the growing partner network.
• Representing Enactor at major retail events.

Skills

Strong presales or solutions consulting experience

Experience with enterprise retailers

Consultative approach to customer engagement

Technical curiosity and hands-on capability

Strong communication skills

Tools

Receipt printers

Barcode scanners

Payment hardware

Job description

Enactor is a unified commerce platform built for ambitious retailers — spanning POS, mobile, kiosk, self-checkout, order management, inventory, promotions and CRM across every customer channel, and covering the full hardware estate from POS terminals and printers to scanners, mobile devices, and payment devices. Our customers include some of the world’s most operationally demanding retailers across the UK, Europe, the Americas, and Asia, and our global partner network is growing rapidly. This role is central to that growth — winning new business, deepening existing customer relationships, enabling our partner network, and representing Enactor at the world’s leading retail technology events.

This is a varied and demanding role with four distinct but interconnected dimensions:

• Winning new business through consultative presales
• Helping existing customers maximise value from their Enactor investments
• Building capability across our growing global partner network
• Representing Enactor at major international retail events including NRF Retail’s Big Show, EuroShop, and equivalent events across Asia-Pacific

Across all of these areas, the same foundation applies: deep retail industry expertise combined with the ability to speak credibly about operational outcomes, commercial drivers, and retail best practice.

Customers, prospects, and partners should leave conversations feeling they have gained genuine insight into their own business — not simply seen a software demonstration. The role spans the full breadth of Enactor’s unified commerce platform and is emphatically not limited to store systems alone. Customer discussions regularly cover:

• Order management
• Inventory and stock operations
• Promotions and loyalty
• CRM and customer engagement
• Omni channel and unified commerce workflows

Just as important is hands‑on confidence with the hardware ecosystem that supports modern retail operations. You should be comfortable configuring, troubleshooting, and demonstrating:

• Receipt printers
• Barcode scanners
• Payment hardware and peripherals

This role is based at our Hertford headquarters as part of a close‑knit sales and presales organisation where collaboration is constant and individual contribution is highly visible.

We are particularly interested in individuals who bring:

• Strong presales or solutions consulting experience within retail technology or SaaS environments
• Experience working with enterprise retailers or recognised retail brands
• A consultative and commercially aware approach to customer engagement
• Technical curiosity and hands‑on capability, including the ability to configure demos and leverage AI tooling where appropriate
• High energy, adaptability, and strong communication skills in customer‑facing environments