Clinic Clerk

NHS Professionals; Wirral; On-site; GBP 21,000 - 26,000; Full time

Job summary

NHS Professionals is seeking a detail-oriented Clinic Clerk to join our healthcare team. You will manage patient records, coordinate appointments, and ensure smooth communication between patients and clinicians.

The role requires prior office or administrative experience, ideally in a healthcare environment, with strong organisational and communication skills. Proficiency with Microsoft Office and clinic management systems is expected.

Qualifications

• Prior office or administrative experience is essential for success in this role.
• Experience working within a healthcare setting or medical environment.
• Strong organisational skills with the ability to multitask efficiently in a busy environment.
• Excellent communication skills, both written and verbal, to interact effectively with patients and staff.
• Proficiency in using office software such as Microsoft Office Suite or equivalent programs.

Responsibilities

• Greet patients and visitors professionally, providing excellent customer service at all times.
• Schedule, reschedule, and confirm patient appointments using clinic management systems.
• Maintain accurate and up-to-date patient records in compliance with data protection regulations.
• Answer phone calls promptly, directing inquiries to appropriate staff members and providing information as needed.
• Assist with administrative tasks such as filing, photocopying, and data entry to support clinic operations.
• Coordinate communication between patients, healthcare professionals, and external agencies to ensure timely care delivery.
• Ensure the clinic environment remains organised, clean, and welcoming for all visitors.

Skills

Administrative skills

Office experience

Data protection

Communication skills

Tools

Microsoft Office

Clinic management systems

Data entry software

Job description

NHS Professionals is dedicated to connecting healthcare and non-clinical professionals with flexible opportunities across the NHS. As a leading NHS staff bank, we support a diverse workforce in accessing rewarding roles, developing their careers, and making a meaningful difference in patient care every day.

Job Summary

We are seeking a detail-oriented and proactive Clinic Clerk to join our healthcare team. The ideal candidate will possess strong administrative skills and office experience, with a commitment to supporting efficient clinic operations. As a Clinic Clerk, you will be responsible for managing patient records, coordinating appointments, and ensuring smooth communication between patients and healthcare providers.

Duties

• Greet patients and visitors professionally, providing excellent customer service at all times.
• Schedule, reschedule, and confirm patient appointments using clinic management systems.
• Maintain accurate and up-to-date patient records in compliance with data protection regulations.
• Answer phone calls promptly, directing inquiries to appropriate staff members and providing information as needed.
• Assist with administrative tasks such as filing, photocopying, and data entry to support clinic operations.
• Coordinate communication between patients, healthcare professionals, and external agencies to ensure timely care delivery.
• Ensure the clinic environment remains organised, clean, and welcoming for all visitors.

Experience

• Prior office or administrative experience is essential for success in this role.
• Experience working within a healthcare setting or medical environment.
• Strong organisational skills with the ability to multitask efficiently in a busy environment.
• Excellent communication skills, both written and verbal, to interact effectively with patients and staff.
• Proficiency in using office software such as Microsoft Office Suite or equivalent programs.

Join us as a Clinic Clerk to contribute to seamless healthcare delivery through exceptional administrative support