Patient Access & Appointments Advisor

Bristol NHS Foundation Trust; West of England; On-site; GBP 21,000 - 26,000; Full time

Job summary

Bristol NHS Foundation Trust is seeking a dedicated Contact Handler for our busy Patient Contact Centre. You will manage telephone and email enquiries, update outpatient appointments, and help maintain waiting lists with accuracy and courtesy.

Full-time hours are Monday to Friday, 9-5. Training is provided, and you will join a team committed to excellent patient service and professional development within the NHS setting.

Qualifications

• Educated to GCSE level or equivalent; experience in customer care is desirable.
• Knowledge of IT systems, good keyboard skills, willingness to learn new IT packages.

Responsibilities

• Handle telephone and email enquiries.
• Process outpatient appointment cancellations and rescheduling.
• Add patients back to waiting list and escalate concerns when needed.
• Discharge patients when appropriate.
• Work in a high-volume, patient-focused outpatient environment.

Skills

Customer Service

Call Handling

IT Skills

Multitasking

Data Protection

Education

GCSE or NVQ2 in Customer Care

Basic IT knowledge

Tools

NHS booking system

Telephone handling

Job description

Bristol NHS Foundation Trust is seeking a dedicated Contact Handler for our busy Patient Contact Centre. You will manage telephone and email enquiries, update outpatient appointments, and help maintain waiting lists with accuracy and courtesy.

Full-time hours are Monday to Friday, 9-5. Training is provided, and you will join a team committed to excellent patient service and professional development within the NHS setting.