Practitioner - Enhanced Support & Access Team

Phoenix Futures; Chelmsford; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Real Living Wage

25 days’ annual leave

Bank Holidays

Season ticket loan

Pension scheme

Life assurance

Occupational sick pay

Eye-care vouchers

Wellbeing talks & activities

Learning & career development via PXL

Job summary

Phoenix Futures is seeking a Practitioner for Enhanced Support & Access Team in Chelmsford. You will deliver a proactive, multi‑agency support service to Traveller communities across Essex, managing a caseload and providing outreach, advocacy and access to a wide range of services.

You will work in collaboration with local partners, using signposting and referrals to help individuals and families access housing, education and employment support while advancing recovery and wellbeing goals.

Qualifications

• Experience of working in a health and social care setting or comparable field.
• Ability to manage a caseload and work with partner agencies for the benefit of the client.
• Excellent written and verbal communication skills and organisational ability.

Responsibilities

• Provide intensive support to Gypsy, Roma and Traveller communities across Essex with outreach and advocacy.
• Signpost and refer to services; accompany clients to appointments as needed.
• Build links with local partners to form a multi-disciplinary network of support.

Skills

Caseload management

Outlook & Word

Communication skills

Team collaboration

Willingness to learn

Job description

Practitioner - Enhanced Support & Access Team

Enhanced Support and Access Team - Practitioner

Full-time, fixed term until 31/03/2027

Are you looking for an exciting and challenging opportunity that makes a difference?We have an exciting opportunity for someone to work within a unique service providing support to the Traveller communities in Essex. Working in close partnership with the existing Essex Countywide Traveller Unit (ECTU), the service will cover the County of Essex (excluding Southend and Thurrock) and will work in partnership with the ECTU to provide enhanced support to individuals and their families from the Gypsy, Roma and Traveller communities in Essex across a range of needs (including substance use, physical and/or mental health needs, housing, education and employment).

The RoleYou will work as part of a small team to deliver a service that makes a tangible difference to the lives of those it works with. Holding a caseload, you will work in an intensive, multi-agency way to empower people within the Traveller community to access a wide range of services and sustain positive change. This will include outreach, advocacy, signposting and onwards referrals (to include accompanying people to appointments) and forging strong links with local partners and services to form a multi-disciplinary network of support.

There will be four practitioners who will each cover a specific area of the County (North, Mid, South or West Essex) and this role will be based in the Chelmsford area.

Previous experience in this or a similar field is desirable but not essential. We are seeking dedicated individuals, based on your values, willingness to learn new skills and the compassion to deliver the best service possible to people.

About youTo join us a practitioner you will need:Experience of working in a health and social care setting (or comparable field) and/or an understanding of the complex issues presented by people who use the serviceThe ability to work effectively with partner agencies and network for the benefit of the client and serviceThe ability to manage a caseload and excellent organisational skillsTo be proficient in the use of Microsoft Outlook and Word and be familiar with database management systemsExcellent communication skills, both written and verbalDetermined, with a drive to succeed and a willingness to learnPassionate and enthusiastic about making a real difference to the lives of people we support.

• Starting salary of £26,298, with opportunity to access potential yearly salary increments subject to appraisal
• Committed to providing a Real Living Wage for you, through accreditation with the Living Wage Foundation
• 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days)
• Benefits including season ticket loan, pension scheme and life assurance
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
• Continuous training and career development via PXL our dedicated learning management system
• Access to a 24/7 Employee Assistance programme including telephone and online access
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.

We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.

About Phoenix FuturesPhoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment.Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future.We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing.We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency.We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.

Interview ProcessWe want you to feel comfortable to be your best during the interview process, so that you can get to know Phoenix and we can get to know you. All details will be provided in advance so that you can feel adequately prepared, and we can support you with reasonable adjustments as required.Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.

Proud member of the Disability Confident employer scheme