Practitioner - Enhanced Support & Access Team

Phoenix Futures; Wallsend; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Real Living Wage

Pension scheme

25 days leave

Season ticket loan

Life assurance

Sick pay

Eye-care vouchers

Wellbeing talks and activities

Career development via learning system

Job summary

Phoenix Futures Group is recruiting a Practitioner to join the Enhanced Support and Access Team, based in Chelmsford. You will hold a caseload and work intensively with a multi-agency network to empower Traveller communities to access essential services and sustain positive change.

The role requires experience in health and social care, strong organisational skills, and excellent communication. We offer a Real Living Wage, generous leave, pension, and ongoing training.

Qualifications

• Experience in health and social care or comparable field.
• Ability to work effectively with partner agencies and network for the benefit of the client and service.
• Ability to manage a caseload and excellent organisational skills.
• Proficient in Microsoft Outlook and Word and familiar with database management systems.
• Excellent communication skills, both written and verbal.
• Determined with a drive to succeed and a willingness to learn.
• Passionate and enthusiastic about making a real difference to the lives of people we support.

Responsibilities

• Hold a caseload and work in an intensive, multi-agency way to empower people within the Traveller community to access a wide range of services.
• Outreach, advocacy, signposting and onward referrals (including accompanying people to appointments).
• Forge strong links with local partners and services to form a multi-disciplinary network of support.

Skills

Caseload management

Outreach

Advocacy

Signposting

Microsoft Outlook

Microsoft Word

Database systems

Communication skills

Tools

Database management systems

Job description

Enhanced Support and Access Team - Practitioner

Chelmsford based

Full-time, fixed term until 31/03/2027

Are you looking for an exciting and challenging opportunity that makes a difference?

We have an exciting opportunity for someone to work within a unique service providing support to the Traveller communities in Essex. Working in close partnership with the existing Essex Countywide Traveller Unit (ECTU), the service will cover the County of Essex (excluding Southend and Thurrock) and will work in partnership with the ECTU to provide enhanced support to individuals and their families from the Gypsy, Roma and Traveller communities in Essex across a range of needs (including substance use, physical and/or mental health needs, housing, education and employment).

The Role

You will work as part of a small team to deliver a service that makes a tangible difference to the lives of those it works with. Holding a caseload, you will work in an intensive, multi-agency way to empower people within the Traveller community to access a wide range of services and sustain positive change. This will include outreach, advocacy, signposting and onward referrals (to include accompanying people to appointments) and forging strong links with local partners and services to form a multi-disciplinary network of support.

There will be four practitioners who will each cover a specific area of the County (North, Mid, South or West Essex) and this role will be based in the Chelmsford area.

Previous experience in this or a similar field is desirable but not essential. We are seeking dedicated individuals, based on your values, willingness to learn new skills and the compassion to deliver the best service possible to people.

About you

To join us a practitioner you will need:

• Experience of workingin a health and social care setting (or comparable field) and/or an understanding of the complex issues presented by people who use the service
• The ability to work effectively with partner agencies and network for the benefit of theclient and service
• The ability to manage a caseload and excellent organisational skills
• To be proficient in the use of Microsoft Outlook and Wordand befamiliar withdatabase management systems
• Excellent communication skills, both written andverbal
• Determined, with a drive to succeed and a willingness to learn
• Passionate and enthusiastic about making a real difference to the lives of people we support

Your Rewards

• Starting salary of £26,298, with opportunity to access potential yearly salary increments subject to appraisal
• Committed to providing a Real Living Wage for you, through accreditation with the Living Wage Foundation
• 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days)
• Benefits including season ticket loan, pension scheme and life assurance
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
• Continuous training and career development via PXL our dedicated learning management system
• Access to a 24/7 Employee Assistance programme including telephone and online access
• A rewarding role with the opportunity tohelp us support people ontheir journey to recoveryand change their lives for the better.
• We’ll ensure you get all the support you need to thrive and succeed in your role and findyour place amongst our incredible and collaborative team.

About Phoenix Futures

Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment. Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future. We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing. We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency.

We encourage and welcome applications from people of all backgrounds and believe it is important toincludepeople with lived experienceto ensurethe needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone isfree to be themselves and we ensure equity of opportunity.

Interview Process

We want you to feel comfortable to be your best during the interview process, so that you can get to know Phoenix and we can get to know you. All details will be provided in advance so that you can feel adequately prepared, and we can support you with reasonable adjustments as required.

Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.