Patient Services Manager (Full Time)

Wessex LMCs Ltd.; Fordingbridge; Hybrid; GBP 42,000 - 62,000; Full time

Job summary

Wessex LMCs Ltd in Fordingbridge is seeking a Patient Services Manager (full time) to oversee reception, administration and care coordination teams, ensuring a patient-centred, safe and efficient service.

Reporting to the Operations Manager, you will deploy staff, maintain systems, and ensure timely processing from first contact through to completion of records, with emphasis on quality and contractual patient access obligations.

Responsibilities

• Oversee the operational delivery of reception, administration and care coordination teams.
• Lead frontline and administrative staff to ensure a high-quality, patient-centred service.
• Ensure appointments, telephony, document processing, patient registrations and recall activities run smoothly.

Job description

Patient Services Manager (Full Time) - Fordingbridge Surgery

The Patient Services Manager is responsible for the operational management of the reception, administration and care coordination teams, ensuring the delivery of an efficient, professional, safe and patient-centred service.

The post holder leads and develops frontline and administrative staff, ensuring that patients receive a high-quality service from first contact through to the completion of administrative processes, and that the practice meets its contractual obligations on patient access.

The post works alongside the Operations Manager, who designs and maintains the practice’s operational systems. The Patient Services Manager is responsible for those systems being properly staffed, understood, followed and delivered day to day.

Scope of the Role

The Patient Services Manager is responsible for the operational delivery of patient services, including the management, staffing, training, and day-to-day supervision of the relevant teams. This role is designed alongside the Operations Manager role, with responsibilities divided by activity rather than by service area. As a result, both posts contribute to areas such as appointments, telephony, document processing, patient registrations, and recall activities.

The post holder is accountable for ensuring that work is completed accurately, efficiently, and within agreed timescales by staff who are appropriately trained and competent. Where operational experience identifies opportunities to improve systems or processes, these should be raised with the Operations Manager, supported by appropriate evidence. Local system configuration changes should not be made independently. Once approved changes are implemented, the Patient Services Manager is responsible for ensuring that teams are trained appropriately and that new processes are embedded effectively into routine practice.

The post holder works autonomously in the day-to-day management of their teams, resolving issues within their delegated authority and escalating matters promptly where they fall outside their remit or require wider organisational consideration.