Operations Lead – Patient Care & Team Leadership

Coventry And Rugby GP Alliance; Coventry; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Annual Leave 27 days

Enhanced Sick Pay

NHS pension scheme

Enhanced Maternity Leave

Paternity Leave

Blue Light Discounts

Employee Assistance Network

NHS Fleet Solutions

Job summary

Coventry and Rugby GP Alliance is seeking an motivated Operations Lead to join our management team, supporting the day-to-day running of the practice and delivering high-quality services to patients and the local community.

You will work with the Operations Managers and ATP Business Manager to support performance, service delivery and development, supervising Patient Support Officers and staff while fostering a positive, high-standard work environment.

Responsibilities

• Take responsibility for the management of staff on their ATP site whilst working in partnership with other ATP Operations Managers and Business Manager.
• To maintain Clinical Services and Appointments systems.
• Work collaboratively with the Data Analyst and key Practice staff to ensure robust reporting tools for the key performance indicator data, reporting on the progress, issues and risks to the ATP Business Manager.
• To maintain all rotas for clinical and non-clinical staff including holidays / sickness planning.
• To ensure effective administration support.
• To manage all aspects of patient information for their site.
• To provide appropriate assistance to the ATP Business Manager in all day-to-day activities and duties.
• To ensure that all information is up to date including registrations and keeping high standard of adherence to GDPR.

Job description

Coventry and Rugby GP Alliance is seeking an motivated Operations Lead to join our management team, supporting the day-to-day running of the practice and delivering high-quality services to patients and the local community.

You will work with the Operations Managers and ATP Business Manager to support performance, service delivery and development, supervising Patient Support Officers and staff while fostering a positive, high-standard work environment.