Patient Services Operations Lead

NHS Jobs; Fordingbridge; On-site; GBP 42,000 - 56,000; Full time

Job summary

Dorset HealthCare University NHS Foundation Trust is seeking a Patient Services Manager to oversee the operational delivery of patient services, including appointments, telephony, document processing, and patient registrations. The post requires managing staff, training, and day-to-day supervision of relevant teams to ensure accurate and timely work.

The role sits alongside the Operations Manager with responsibilities divided by activity and requires autonomous day-to-day management, effective

Qualifications

• Responsibilities include managing patient services teams, ensuring accurate and timely processing of appointments, registrations, telephony, and recall activities.

Responsibilities

• Oversee staffing, training and day-to-day supervision of patient services teams.
• Ensure work is completed to agreed timescales by trained staff.
• Escalate issues beyond delegated authority to Operations Manager as required.

Job description

Dorset HealthCare University NHS Foundation Trust is seeking a Patient Services Manager to oversee the operational delivery of patient services, including appointments, telephony, document processing, and patient registrations. The post requires managing staff, training, and day-to-day supervision of relevant teams to ensure accurate and timely work.

The role sits alongside the Operations Manager with responsibilities divided by activity and requires autonomous day-to-day management, effective