Practice Manager - Coalbrook Surgery

The Methodist Church in Britain; Llanelli; On-site; GBP 25,000 - 35,000; Part time

Benefits offered by this job

Flexible working

Professional development

Supportive team

Structured systems

Job summary

Coalbrook Surgery in Pontyberem is seeking a permanent part-time Practice Manager to run the day-to-day with GP partners and an operational manager. You will handle staffing, HR, compliance, and patient safety while coordinating clinics and student placements.

Experience in primary care management and NHS Wales systems is essential, with EMIS Web proficiency and a collaborative, shared leadership approach. Flexible working is available.

Qualifications

• Proven practice manager experience in a primary care GP surgery setting.
• Strong knowledge of NHS primary care systems and structures.
• Understanding of CQC regulations and compliance requirements.
• Experienced manager within primary care or healthcare.

Responsibilities

• Oversee day-to-day running of the practice with GP partners and operational manager
• Support strategic and operational management of practice services
• Manage staff matters including recruitment, induction, appraisals and HR processes
• Ensure compliance with NHS Wales, Health Board, contractual, HIW, GDPR and regulatory requirements
• Coordinate rotas to keep staffing safe and efficient
• Support planning of GP and nursing clinics to optimise capacity and patient access
• Maintain standards of patient care and patient safety
• Liaise with external bodies including Health Board, cluster, community services and universities
• Support quality improvement, Enhanced Services, QOF delivery, audits and practice development
• Use EMIS Web and support digital systems and workflows
• Coordinate and oversee medical student placements, including induction, scheduling, supervision and liaison with educational bodies
• Oversee significant event reporting, complaints, safeguarding and incident handling in line with NHS Wales guidance

Skills

Communication skills

Leadership

Interpersonal skills

IT literacy

Practice software

Prioritisation

Meeting deadlines

Rotas management

Clinic coordination

Independent work

Team collaboration

Education

GCSE English and Maths

A-level or Level 3 qualification

Tools

EMIS Web

Job description

Coalbrook Surgery, a GP practice in Pontyberem within the Amman Gwendraeth Cluster, seeks a permanent part-time practice manager for about 5,000 patients. The post runs the practice day to day alongside three GP partners and an operational manager, covering staffing rotas, HR processes, compliance and patient safety. It stands out for its shared leadership structure and for coordinating medical student placements, with EMIS Web use expected. Applicants need primary care practice management experience and knowledge of NHS Wales systems; start is ASAP.

What the job involves

• Oversee the day-to-day running of the practice with the GP partners and operational manager
• Support strategic and operational management of practice services
• Manage staff matters including recruitment, induction, appraisals and HR processes
• Ensure compliance with NHS Wales, Health Board, contractual, HIW, GDPR and regulatory requirements
• Coordinate clinical and administrative rotas to keep staffing safe and efficient
• Support planning of GP and nursing clinics to optimise capacity and patient access
• Maintain standards of patient care, patient safety and service delivery
• Liaise with external bodies including the Health Board, cluster, community services and universities
• Support quality improvement, Enhanced Services, QOF delivery, audits and practice development
• Use EMIS Web and support digital systems and workflows
• Coordinate and oversee medical student placements, including induction, scheduling, supervision and liaison with educational bodies
• Oversee significant event reporting, complaints, safeguarding and incident handling in line with NHS Wales guidance

What’s required

Qualifications

• GCSEs (or equivalent) in English and Maths
• A-level or Level 3 qualification (often preferred, not always required)

Experience

• Proven practice manager experience in a primary care GP surgery setting
• Strong knowledge of NHS primary care systems and structures
• Understanding of CQC regulations and compliance requirements
• Experienced manager, ideally within primary care or healthcare

Skills & knowledge

• Excellent communication, leadership and interpersonal skills
• Ability to prioritise workload and meet deadlines
• Proficiency in general IT and practice software
• Knowledge of QOF, Enhanced Services, clinical governance and regulatory compliance
• Skilled in managing rotas and clinic coordination
• Able to work independently and in a shared leadership structure with an operational manager

Other

• Able to support, motivate and develop teams in a busy healthcare environment
• Comfortable supporting medical student placements in primary care

Nice to have

• Degree in healthcare management, business administration, health and social care, management or a related field
• Experience with EMIS
• Experience managing GP practice operations, staff and patient services
• Strong leadership skills with experience supervising multidisciplinary teams
• Excellent organisational, communication and problem-solving skills

What’s offered

• Flexible working arrangements considered
• Opportunities for professional development and training
• Supportive, friendly team culture with clear roles
• Well-structured systems and efficient workflows
• Working with a dedicated multidisciplinary team