Practice Manager

West Suffolk Clinical Commissioning Group; Colchester; Hybride; GBP 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

NHS Pension Scheme

Accredited health service discounts.

Annual leave, 28+ days FTE

Christmas vouchers

Flexible working options

Résumé du poste

Turner Road Surgery in Colchester seeks a proactive Practice Manager to provide strategic and operational leadership in the day-to-day running of the surgery. You will work with GP Partners to deliver business plans and ensure safe, efficient, and patient-focused operations.

You will be responsible for staff management, HR, IT systems, and compliance with regulatory standards, while driving innovation and delivering high-quality patient and staff experience.

Qualifications

• Detailed knowledge of employment legislation and managing a diverse workforce.
• Strong HR, premises management, IT and complaint handling experience.
• Primary care experience is desirable.
• Ability to deliver a vision and adapt to NHS targets and contractual changes.
• Solution-focused approach and change management experience.

Responsabilités

• Oversee day-to-day running of the surgery including staff management.
• Lead primary care services to meet regulatory and contractual standards while remaining financially viable.
• HR and payroll duties.
• Provide leadership in business management, finance, planning and human resource management, including recruitment.
• Drive innovation and modernisation.
• Meet reporting requirements of the partnership and KPIs.

Connaissances

Employment law knowledge

HR

Premises management

IT skills

Complaint handling

Communication skills

Organisational skills

Outils

Computer systems

Description du poste

About the Role

Turner Road Surgery are looking to welcome a Practice Manager to the team. This position is offered on a full-time basis and we are open to this being worked over 4 days.

As Practice Manager, you will provide strategic and operational leadership, working closely with the GP Partners to deliver the practice's vision, objectives and business plans.

You will have overall responsibility for ensuring the practice operates safely, efficiently and sustainably, while maintaining a strong focus on patient experience, staff experience, quality and regulatory compliance.

Main responsibilities of the role include:

• The overall responsibility for the day-to-day running of the surgery including staff management;
• Leading the primary care services, to ensure that the practice meets regulatory and contractual standards whilst remaining financially viable;
• HR and payroll duties;
• Providing solid leadership, based on a sound knowledge of business management, finance, planning and human resource management, including recruitment;
• Driving innovation and modernisation;
• Meeting the reporting requirements of the partnership and complying with local and national KPIs and contracts;
• Co-ordinating and leading the operational delivery of the services in the practice, engaging with staff, patients and local commissioners;
• Attending local meetings, to represent the surgery, and reporting to partners;
• Co-ordinating and leading the operational delivery of the services in the practice, engaging with staff, patients and local commissioners;
• Developing effective partnership, with other organisations, to benefit the practice;
• Taking responsibility for security, repairs, insurance and maintenance of the premises, services and equipment;
• Managing all income, expenditure and accounts, as well as preparing financial reports for the partners;
• Handling patient enquiries and suggestions, including oversight of the practice-based complaints procedure in conjunction with the relevant partner;
• Handling practice publicity and health education materials;
• Being involved in managing the computer system, including organising any maintenance and developments to the system;
• Preparing practice business plans and annual reports, as directed by the partners.

About the Candidate

If you are an experienced practice manager looking for a new challenge, then we would love to hear from you.

All applicants should have the following skills and qualifications:

• Detailed and up-to-date knowledge of employment legislation, as well as experience in managing a diverse workforce;
• Strong skills and experience in HR, premises management, IT and complaint handling;
• Primary care experience desirable;
• Ability to deliver a vision, with a willingness and the drive to adapt to NHS targets and business planning, whilst keeping abreast of legislative and contractual changes;
• Self-motivated, with a forward-thinking, solution-focused approach;
• The ability to develop, implement and embed policies, procedures and guidelines;
• Experience of working in an ever-evolving environment, with an ability to cope with regular change;
• Excellent organisational, management and planning skills, IT skills and communication skills;
• Ability to implement and manage change effectively;
• Ability to identify training and development needs in self and other as well as experience of appraising staff.

About Us

Turner Road Surgery is situated in Colchester in the Primary Care Centre next to Colchester Hospital, the practice has 10, 300 patients and is part of the Creffield Medical Group PCN, which includes Nayland, Creffield, and West Bergholt. Turner Road Surgery is a training practice and we currently have one GP registrar and another joining in January.

Benefits include:

• NHS Pension Scheme
• Accredited health service discounts.
• Annual leave, minimum 28 days FTE, with enhancements for long service.
• Christmas vouchers.
• Flexible working options.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.