General Practice Manager

Nhs View All Jobs; Liverpool; On-site; GBP 45,000 - 60,000; Full time

Job summary

Southport & Formby Primary Care Network is seeking a General Practice Manager to lead our teaching practice, overseeing day-to-day operations and strategic planning.

You will manage HR, payroll, budgets, and compliance with CQC and NHSE, while supporting partners and the PCN with service improvements.

The role requires experience in healthcare management, multidisciplinary teams, and a proactive, solution-focused approach.

Qualifications

• Excellent leadership with experience managing a large team.
• Experience in HR processes, recruitment, appraisals and staff development.
• Proven ability to forecast budgets and manage finances.
• Track record delivering projects and change management.
• Experience in primary care settings and NHS GP practice.
• Strong literacy and numeracy for running a small/medium business.

Responsibilities

• Oversee day-to-day operations of the practice.
• Lead HR processes including recruitment and appraisals.
• Manage payroll, budgets and financial forecasting.
• Ensure CQC compliance and regulatory obligations.
• Coordinate with PCN and local commissioners.
• Develop and implement practice development and continuity plans.
• Lead and coordinate projects and IT systems compliance.

Skills

Leadership

Team management

Financial management

Project management

HR & workforce planning

Healthcare GP experience

Education

Degree in healthcare or business

Tools

QuickBooks

Job description

Our managing partner is retiring after 13 years and we are looking for a motivated manager with exceptional interpersonal skills to lead our successful team, oversee operational management and work closely with the partners on strategic planning. Start date: We envisage that this post will start by February 2027 Main duties of the job In addition to overseeing the operational aspects of the practice, this role is responsible for business development, performance management, HR functions, supporting the premises/facilities management, complaints process and ensuring CQC and regulatory compliance. Supported by a full-time Practice Manager and a Service Improvement Manager, the General Practice Manager will provide advice and guidance to the partners and team, developing systems that support excellent patient care, whilst maintaining a happy and effective working environment. They will also work collaboratively with the PCN, ICB and PPG. The successful candidate will be innovative and forward thinking with strategic vision. They will have confident approach and be proactive and solutions focussed. Experience of managing a large team and knowledge and skills in the areas of project management, HR, compliance and change management is essential. There will be a handover from the current Managing Business Partner for as long as is mutually agreed., a) Oversee the management of the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities. b) Oversee the HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance. c) Workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively. d) Ensure employment law and legislation is adhered to. e) Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working. f) Provide support and advice to the partnership and keep them updated on practice matters. g) Keep up to date with developments and changes within primary care. h) Manage payroll and pensions, ensuring accurate reporting and submissions. i) Work closely with the Partners on financial planning, budget setting and forecasting. j) Ensure the practice explores all opportunities to maximise income and reduce expenditure. k) Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met. l)Oversee the significant event and complaints processes, in line with current legislation and guidance. m)Manage contracts and maintenance for services and equipment. n) Oversee the review and update of all practice policies and procedures. o) Lead and coordinate projects within the practice. p) Oversee the management of the practice IT system, including compliance with the Data Security Protection Toolkit (DSPT). q) Coordinate the practice development plan and business continuity plan. r) Produce of business cases for new services and provide project management, as required. s) Ensure on-going CQC compliance. t) Ensure the practice maintains compliance with its NHSE contractual obligations. u) Provide advice and support to the staff and the partnership to ensure effective team working. v) Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date. w) Facilitate partners and practice meetings and maintain an up-to-date action plan. x) Support the management of the Patient Participation Group. y) Manage estates and facilities, including health and safety aspects and risk assessments.

• Literacy and numeracy skills sufficient to manage a small to medium sized business
• Desirable
• Educated to degree level in healthcare or business
• Leadership and/or management qualification
• Experience Essential
• Experience of managing multidisciplinary teams
• Experience for financial management, including forecasting and budgeting
• Experience of successfully developing and implementing projects
• Experience of HR processes, workforce planning and development
• Experience of performance management including appraisals, staff development and disciplinary procedures
• Desirable
• Experience of working in a practice management role
• Experience of QuickBooks accounting
• Experience of working in a healthcare setting
• NHS/primary care general practice experience
• Relevant health and safety experience We have a stable partnership of 6 partners and a team of just under 40 staff, providing care to approximately 15,000 patients.

We are a highly respected Teaching practice and are also involved in student nursing training. The practice is the second largest practice within the Southport & Formby Primary Care Network (PCN) which is made up of 14 local GP practices, working together with the aim of improving healthcare for the community and reducing health inequalities for its 128,000 patients. We provide the Enhanced Health in Care Homes agenda on behalf of the PCN, for Formby CQC registered care homes. Our CQC rating is Good (2016).