Murrayfield Medical Centre - Assistant Practice...

NHS Scotland; City of Edinburgh; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

Murrayfield Medical Centre in Edinburgh is seeking an Assistant Practice Manager to support our growing team and maintain high quality patient services in a forward‑looking primary care setting. The role is approx 25–28 hours Monday to Friday (starting 07:30) with salary dependent on experience.

You will provide operational support to the Practice Manager, supervise administrative staff, handle patient queries and help deliver service improvements.

Qualifications

• Healthcare experience or equivalent
• Strong organisation and time management
• Proven leadership and people management abilities
• Ability to handle multiple priorities under pressure
• Excellent communication and interpersonal skills
• High IT literacy and familiarity with confidential data (GDPR)

Responsibilities

• Support the Practice Manager with daily operations of the practice.
• Supervise administrative and reception staff.
• Assist in delivering high-quality patient services and patient experience.
• Support recruitment, induction, training and development of staff.
• Monitor and improve administrative systems and processes.
• Assist with complaint handling and patient feedback.
• Ensure information governance compliance and practice policies.
• Assist with workforce planning, rota management and staff wellbeing.
• Contribute to service improvements and change projects.
• Produce reports and analyse practice performance data.
• Deputise for the Practice Manager when absent.

Skills

Leadership

Organisational skills

Time management

People management

Communication

IT literacy

Tools

Vision (clinical system)

Docman

Job description

MURRAYFIELD MEDICAL CENTRE - Maternity Locum GP

Murrayfield Medical Centre35 SAUGHTON CRESCENTEDINBURGH EH12 5SS

Murrayfield Medical Centre is looking for an Assistant Practice Manager to support our growing team.

This is an excellent opportunity for someone with healthcare leadership experience who is looking to develop their skills within a supportive and forward-thinking primary care environment.

Who are we?

We are a Vision practice located in the beautiful suburban area of Murrayfield in west Edinburgh, with a list size of over 7,800 patients. We care for a diverse population within the catchment area.

Our team includes 4 GP Partners, 4 salaried GPs, 2 practice nurses, a phlebotomist, a pharmacist and a mental health nurse and is complemented by an experienced and highly supportive administration team. We also host medical students on placement.

What are we looking for?

The successful applicant would be available to work approx 25-28hrs Monday - Friday (starting 07.30). Experience in a medical practice or similar environment is essential. Salary – dependent on experience.

Duties involve operational support to the practice manager, including but not limited to supporting staff, resolving patient queries, premises support and ad hoc project work.

Key Responsibilities

• Support the Practice Manager with the daily management of practice operations.
• Assist in the management and supervision of administrative and reception teams.
• Help ensure delivery of excellent patient services and patient experience.
• Support recruitment, induction, training, and development of staff.
• Monitor and improve administrative systems and processes.
• Assist with complaint handling and patient feedback management.
• Maintain compliance with information governance requirements and practice policies.
• Assist with workforce planning, rota management, and staff wellbeing initiatives.
• Support the implementation of service improvements and change management projects.
• Produce reports and analyse practice performance data when required.
• Deputise for the Practice Manager in their absence.

Essential Skills and Experience

• Healthcare or similar experience.
• Excellent organisational and time management skills.
• Strong leadership and people management abilities.
• Proven ability to manage multiple priorities and work under pressure.
• Excellent communication and interpersonal skills.
• High level of IT literacy, including Microsoft Office applications.
• Understanding of confidentiality, information governance, and GDPR requirements.
• Ability to work independently and use initiative.
• Experience of developing and improving administrative systems and processes.

Desirable Skills and Experience

• Previous supervisory or management experience.
• Knowledge of the GP primary care environment.
• Experience of HR processes and staff management.
• Experience using clinical systems such as Vision and Docman.

Personal Attributes

We are looking for someone who is:

• Professional, approachable, and trustworthy.
• Calm and resilient under pressure.
• Highly motivated and self-directed.
• Able to build effective relationships across all staff groups.
• Patient-centred and committed to high-quality care.
• Solutions-focused with excellent problem-solving skills.
• Adaptable and comfortable managing change.
• Discreet and able to handle confidential information appropriately.

Reference:

Salary: Dependent on relevant experience