General Practice Manager

Southport and Formby PCN; Liverpool; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

Southport and Formby PCN is seeking a motivated General Practice Manager to lead day-to-day operations, oversee HR processes and drive strategic planning in partnership with the managing partners. You will manage performance, payroll, budget forecasting and ensure regulatory compliance, working with the PCN, ICB and PPG to improve patient care.

The successful candidate will have experience of managing large teams, project delivery, change management and a proactive, solution-focused approach.

Qualifications

• Literacy and numeracy skills sufficient to manage a small to medium sized business.
• Educated to degree level in healthcare or business.
• Experience of managing multidisciplinary teams.
• Experience for financial management, including forecasting and budgeting.
• Experience of HR processes, workforce planning and development.

Responsibilities

• Oversee the day-to-day operations of the practice and ensure staff fulfil their primary responsibilities.
• Oversee HR processes, including recruitment, checks, contractual issues, appraisals and staff performance.
• Workforce planning to ensure a good skill mix and appropriate training levels.
• Ensure employment law and legislation is adhered to.
• Liaise with the PCN and locality commissioners; attend meetings and promote collaboration.
• Provide support and advice to the partnership and keep them updated on practice matters.
• Manage payroll and pensions, ensuring accurate reporting.
• Work with Partners on financial planning, budget setting and forecasting.
• Explore opportunities to maximise income and reduce expenditure.
• Ensure QOF and commissioned service targets are met.
• Oversee significant events and complaints processes; ensure DSPT & data security compliance.
• Manage contracts and maintenance for services and equipment.
• Review and update all practice policies and procedures.
• Lead and coordinate projects within the practice.
• Oversee IT systems and DSPT compliance; ensure business continuity planning.
• Develop business cases for new services; provide project management as required.
• Ensure ongoing CQC compliance and NHSE contractual obligations.

Skills

Interpersonal skills

Leadership

Strategic planning

Project management

HR management

Financial management

Education

Degree-level education in healthcare or business

Tools

QuickBooks

Job description

Our managing partner is retiring after 13 years and we are lookingfor a motivated manager with exceptional interpersonal skills to lead oursuccessful team, oversee operational management and work closely with thepartners on strategic planning.

Start date: We envisage that this post will start by February 2027

Main duties of the job

In addition to overseeing the operational aspects of the practice,this role is responsible for business development, performance management, HRfunctions, supporting the premises/facilities management, complaints processand ensuring CQC and regulatory compliance.

Supported by a full-time Practice Manager and a ServiceImprovement Manager, the General Practice Manager will provide advice andguidance to the partners and team, developing systems that support excellentpatient care, whilst maintaining a happy and effective working environment. Theywill also work collaboratively with the PCN, ICB and PPG.

The successful candidate will be innovative and forward thinkingwith strategic vision. They will have confident approach and be proactive andsolutions focussed.

Experience of managing a large team and knowledge and skills inthe areas of project management, HR, compliance and change management isessential.

Therewill be a handover from the current Managing Business Partner for as long as ismutually agreed.

About us

We have a stable partnership of 6 partners and a team of justunder 40 staff, providing care to approximately 15,000 patients.

We are a highly respected Teaching practice and are also involved in student nursing training.

The practice is the second largest practice within the Southport & Formby Primary Care Network (PCN) which is made up of 14 local GP practices, working together with the aim of improving healthcare for the community and reducing health inequalities for its 128,000 patients.

We provide the Enhanced Health in Care Homes agenda on behalf of the PCN, for Formby CQC registered care homes.

Our CQC rating is Good (2016).

Job responsibilities

• a) Oversee themanagement of the day-to-day operations of the practice, ensuring that staffachieve their primary responsibilities.
• b) Oversee the HRprocesses, including recruitment, relevant checks, contractual issues,appraisals and staff performance.
• c) Workforceplanning to ensure a good skill mix with staff having the appropriate levelof training to enable them to carry out their individual roles andresponsibilities effectively.
• d) Ensureemployment law and legislation is adhered to.
• e) Liaise withthe Primary Care Network (PCN) and locality commissioners, attend meetingsand promote collaborative working.
• f) Provide support and advice to the partnership andkeep them updated on practice matters.
• g) Keep up todate with developments and changes within primary care.
• h) Manage payroll andpensions, ensuring accurate reporting and submissions.
• i) Work closelywith the Partners on financial planning, budget setting and forecasting.
• j) Ensure the practice explores all opportunities tomaximise income and reduce expenditure.
• k) EnsureQuality and Outcomes Framework (QOF) and commissioned service targets aremet.
• l)Oversee the significant event and complaintsprocesses, in line with current legislation and guidance.
• m)Managecontracts and maintenance for services and equipment.
• n) Oversee thereview and update of all practice policies and procedures.
• o) Lead andcoordinate projects within the practice.
• p) Oversee themanagement of the practice IT system, including compliance with the DataSecurity Protection Toolkit (DSPT).
• q) Coordinatethe practice development plan and business continuity plan.
• r) Produce of business cases for newservices and provide project management, as required.
• s) Ensureon-going CQC compliance.
• t) Ensure the practice maintains compliance with itsNHSE contractual obligations.
• u) Provideadvice and support to the staff and the partnership to ensure effective teamworking.
• v) Manageeffective communication, both internal and external and ensure the websiteand other communication platforms are accurate and up to date.
• w) Facilitatepartners and practice meetings and maintain anup-to-date actionplan.
• x) Support themanagement of the Patient Participation Group.
• y) Manageestates and facilities, including health and safety aspects and riskassessments.

Person Specification

Qualifications

• Literacy and numeracy skills sufficient to manage a small to medium sized business
• Educated to degree level in healthcare or business

Experience

• Experience of managing multidisciplinary teams
• Experience for financial management, including forecasting and budgeting
• Experience of successfully developing and implementing projects
• Experience of HR processes, workforce planning and development
• Experience of performance management including appraisals, staff development and disciplinary procedures
• Experience of working in a practice management role
• Experience of QuickBooks accounting
• Experience of working in a healthcare setting
• NHS/primary care general practice experience
• Relevant health and safety experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£50,000 to £60,000 a yearWTE (pro-rata for part-time - minimum 30 hours over 4 days)