Dental Practice Manager

Smart Dental Care; Liverpool; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Performance-related bonus

Career progression

Job summary

Smart Dental Care in Liverpool (Croxteth, Merseyside) is hiring a Dental Practice Manager to lead our expanding multi-site practice. You will oversee operations, governance, and people management across eight surgeries, driving private growth and patient experience.

The role requires at least 2 years’ experience, strong leadership, and a commercial mindset. Full-time or part-time options, with salary up to £33,000+ pro rata, DOE.

Qualifications

• Minimum 2 years’ experience in a dental practice management role.
• Proven track record of sales growth, profit improvement, and performance management.
• Strong leadership, communication, and relationship-building skills.
• Comprehensive knowledge of CQC compliance, GDPR.
• Commercial mindset with a passion for growth and service excellence.
• Confident using dental software, CRM systems, and Microsoft Office.

Responsibilities

• Oversee day-to-day operations across sites.
• Lead, motivate, and develop high-performing clinical and non-clinical teams.
• Manage recruitment, training, rotas, appraisals, and performance.
• Foster a positive, high-performance team culture.
• Drive top-line sales, private revenue, and profit growth.
• Develop strategies to increase treatment uptake and patient retention.
• Support treatment coordination and patient finance discussions.
• Build strong referral relationships with specialists and partners.
• Monitor KPIs, chair utilisation, and financial performance.
• Develop and manage the practice’s social media and local marketing.

Skills

Leadership

Commercial mindset

Sales growth

Governance

GDPR knowledge

Education

Level 4+ qualification in Dental Practice Management or Leadership

Tools

Dental software

CRM systems

Microsoft Office

Job description

Croxteth, Merseyside

Dental Practice Manager - Croxteth, Merseyside

Location: Croxteth (8 surgeries), Hours: Full-time or Part-time (to be discussed at interview), Salary: Up to £33,000+ per annum (pro rata, depending on experience), Practice Type: Mixed & Private, 8 surgeries.

We are seeking a dynamic, commercially minded Dental Practice Manager with a minimum of 2 years’ experience in a dental practice management role to lead and develop our growing multi-site dental practice in Liverpool (Croxteth).

This is a unique opportunity for an experienced manager to play a key role in driving business growth, enhancing private and specialist services, and supporting the long-term expansion of the practice.

This role is ideal for someone who combines strong leadership, operational excellence, and commercial awareness, with a passion for delivering outstanding patient care across multiple locations.

The Role

Reporting to the Principal Dentist, you will oversee the operational, financial, governance, facilities, technology, and people management of the sites.

You will act as CQC Registered Manager, ensuring full compliance while also driving sales performance, private growth, and patient experience across the group.

You will be responsible for supporting the development of private and specialist services, including (where applicable):

• Implants, Endodontics, Periodontics, Prosthodontics, Oral Surgery, Aligners/Orthodontics

You will also ensure the effective delivery of any NHS contract activity using a mixed skill set of clinicians, where applicable.

Key Responsibilities

Practice Leadership & Operations

• Oversee day-to-day operations
• Lead, motivate, and develop high-performing clinical and non-clinical teams
• Manage recruitment, training, rotas, appraisals, and performance
• Foster a positive, supportive, and high-performance team culture

Commercial Growth & Business Development

• Drive top-line sales, private revenue, and profit growth
• Develop and implement strategies to increase treatment uptake and patient retention
• Support treatment coordination and patient finance discussions
• Build strong referral relationships with specialist dentists and partners
• Monitor KPIs, chair utilisation, and financial performance

Marketing & Brand Development

• Develop and manage the practice’s social media presence and online marketing strategy
• Support review management, local outreach, and brand building
• Promote private and specialist services to expand the patient base

Compliance, Governance & Regulation

• Act as CQC Registered Manager and ensure inspection readiness
• Maintain compliance with CQC, GDPR, infection control, safeguarding, radiography, COSHH, RIDDOR, and Health & Safety
• Oversee audits, policies, and governance frameworks
• Manage patient complaints, feedback, and service improvement initiatives

Financial & Operational Management

• Support budgeting, cost control, supplier negotiations, and stock management
• Oversee diary optimisation and workflow efficiency
• Ensure effective use of dental software, CRM systems, and IT platforms

About You

• Minimum 2 years’ experience as a Dental Practice Manager
• Proven track record of sales growth, profit improvement, and performance management
• Strong leadership, communication, and relationship-building skills
• Comprehensive knowledge of CQC compliance, governance, and GDPR
• Commercial mindset with a passion for growth and service excellence
• Confident using dental software, CRM systems, and Microsoft Office

Desirable

• Level 4+ qualification in Dental Practice Management or Leadership
• GDC-registered clinician background
• Experience in treatment coordination and private case conversion
• Familiarity with CBCT scanners and intra-oral scanners
• Experience managing multi-site practices

What We Offer

• Salary up to £33,000+ per annum (pro rata, DOE)
• Full-time or Part-time hours (to be agreed at interview)
• Performance-related bonus potential based on growth, sales, and profitability
• Opportunity to play a key role in scaling and shaping the future of the practices
• Supportive leadership and autonomy to make a real impact
• Long-term career progression within a growing organisation

Interested?

If you are a driven and experienced Dental Practice Manager (minimum 2 years required) who thrives in a growth-focused, patient-centred, we would love to hear from you. 'Apply' today!