Practice Manager

NHS; Birmingham; On-site; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a highly motivated Practice Manager to lead their dedicated team. This senior leadership role emphasizes strategic, financial, and operational management within a thriving medical practice. The ideal candidate will collaborate closely with GP partners to enhance efficiency while ensuring high standards of patient care. If you're passionate about healthcare and possess strong leadership and financial management skills, this is an exciting opportunity to make a significant impact in the community.

Qualifications

• Significant experience in General Practice Management or a similar leadership role.
• Strong financial management skills with the ability to drive efficiency.

Responsibilities

• Lead and manage the practice with a focus on strategic direction and operational excellence.
• Develop and manage the practice budget, overseeing both revenue and expenses.

Skills

General Practice Management

Financial Management

Leadership

Communication

Organizational Skills

Understanding of Employment Law

Health and Safety Regulations

Job description

We are seeking a highly motivated and experienced Practice Manager to join our friendly and supportive team. Northwood Medical Centre operates from two sites and serves a population of over 9,500 patients. This is a senior leadership role with a focus on strategic, financial, and operational management of the practice. The successful candidate will work closely with the GP partners to ensure the practice runs efficiently while maintaining the highest standards of patient care.

The ideal candidate will:

• Have significant experience in General Practice Management or a similar leadership role.
• Possess strong financial management skills with the ability to drive efficiency and profitability.
• Be highly organized, with excellent communication and leadership abilities.
• Demonstrate a passion for delivering high standards of patient care.
• Have a strong understanding of employment law and health and safety regulations.
• Be proactive in developing and maintaining systems for operational success.

Main duties of the job

1. Key Responsibilities:
2. Strategic Management and Planning:
3. Lead and manage the practice with a focus on strategic direction and operational excellence.
4. Develop and maintain the practice business strategy, identifying opportunities for improved structure and workflow optimization.
5. Monitor and evaluate the performance of the practice team against strategic and financial objectives.
6. Foster effective communication within the practice, across the Primary Care Network (PCN), and with external agencies (e.g., ICB, NHSE & Hospital Trusts).
7. Contribute to the Primary Care Network, representing the practice and ensuring alignment with wider healthcare goals.
8. Develop and manage the practice budget, overseeing both revenue and expenses.
9. Create financial forecasts and present them to partners to assist in managing cash flow.
10. Complete regular finance submissions and ensure monthly bank reconciliations are completed and submitted to accountants.
11. Manage the timely submission of staff salaries, pension payments, and end-of-year finance submissions.
12. Oversee income and expenditure contracts, ensuring all invoicing and payments to suppliers are made on time.
13. Human Resources:
14. Work closely with the Senior Administrators.
15. Lead the development and implementation of staff retention strategies and ensure personnel management is in line with best practice.
16. Support the Senior Administrators with recruitment and staff management to ensure service delivery meets practice needs, including skill mix and staff deployment.
17. Ensure all staff comply with employment laws and practice policies.
18. Oversee staff induction, training, and development to ensure competencies are met for all roles.
19. Oversee the management of temporary & permanent staff when needed, ensuring full compliance with employment legislation.
20. Oversee the implementation of annual staff appraisals and ensure proper record-keeping and monitoring.
21. Provide leadership, support, and mentoring to both individuals and teams.
22. Oversee staff rotas and ensure appropriate cover for annual leave, sickness, and other absences.
23. Resolve disputes and grievances, ensuring adherence to disciplinary procedures when necessary.
24. Stay updated on changes to employment legislation.
25. Ensure staff meet mandatory training requirements and maintain ongoing development.
26. Organisational Management:
27. Lead on CQC compliance with the Senior Administrator, ensuring that all standards are met and maintained.
28. Oversee health and safety policies and procedures, conducting risk assessments and ensuring compliance with current legislation.
29. Develop and implement disaster recovery procedures and business continuity plans.
30. Manage practice cleanliness standards, adhering to infection control guidelines.
31. Oversee the procurement of practice equipment, supplies, and maintenance services, ensuring cost-effectiveness within budget.
32. Address patient complaints and liaise with the Complaints Lead GP as appropriate.
33. Investigate incidents and accidents, ensuring appropriate significant event analyses are conducted.
34. Maintain GDPR compliance and manage information security risks.
35. Ensure appropriate insurance cover is in place and arrange for necessary equipment maintenance.
36. Develop and manage patient services to ensure alignment with local/national guidelines and contractual obligations.
37. Oversee patient registration, turnover, and capitation, ensuring all policies are up-to-date.
38. Manage and develop the practice's medicines management systems.
39. Support the GP Managing Partner in the continuing development of an effective triage appointment system, ensuring access is managed efficiently.
40. Monitor and manage performance against patient access and demand targets.
41. Develop and implement an effective complaints management system.
42. Manage the Facebook Patient Participation Group (PPG) and engage with patients to improve service delivery.