CRM Analyst

Evolve; Birmingham; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading organisation in the pharmaceutical sector is seeking a Pharmaceutical CRM Analyst to enhance the effectiveness of their CRM systems. This fully remote role involves analyzing customer insights and trends to improve data accuracy and drive system improvements, ideal for candidates with extensive industry experience.

Qualifications

• 5+ years experience in the Pharmaceutical industry.
• Direct experience with Veeva required.
• Familiarity with analytics tools like PowerBI, Tableau, and Excel.

Responsibilities

• Analyze and optimize CRM system.
• Troubleshoot daily operations and escalate issues.
• Collaborate with Sales & Marketing for data insights.

Skills

Data analysis

Customer insight generation

Database management

Problem-solving

Tools

Veeva

PowerBI

Tableau

Excel

Job description

Evolve Birmingham, England, United Kingdom

Pharmaceutical CRM Analyst

Evolve Birmingham, England, United Kingdom

Direct message the job poster from Evolve

Recruitment Consultant at Evolve Selection

Evolve have an exciting partnership with a rapidly expanding pharmaceutical company, offering a fantastic opportunity as a CRM Analyst. In this dynamic role, you’ll take charge of analysing and optimising the company’s CRM system, uncovering valuable customer insights, identifying key trends, and ensuring data accuracy. You'll play a pivotal role in driving improvements and enhancing CRM effectiveness.

This a fully remote position, giving you the flexibility to make an impact from anywhere!

Ideal Requirements for a CRM Analyst

Must have previous experience of working within the Pharmaceutical industry (at least 5 years)

Experience of working directly with Veeva.

Experience with analytics tools like PowerBI, Tableau, Excel etc.

Role Responsibilities for a CRM Analyst

Provide day-to-day operation support, this includes troubleshooting, triage, problem-solving, and escalate issues and incidents to relevant people.

Define and perform data quality analysis; Identifying data quality issues and providing potential solutions to resolve them.

Collaborating with Sales & Marketing to ensure smooth information flow and translate data into actionable insights.

Recruitment Process

2/3 stage interview process.

Excited to learn more? Click apply or reach out to Katie Fisher on 0113 457 0777 for full details!

Get to know your recruiter, Katie, on our website: https://www.evolveselection.com/the-team/team/katie-fisher

Evolve is a leading recruitment and outsourcing organisation, operating within the Pharmaceutical, Healthcare, Medical Device and Life Science sectors.

Equal opportunities are important to us. We believe that diversity and inclusion are critical to our success as a company, We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Analyst

• Industries

  Pharmaceutical Manufacturing

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