Practice Coordinator

Norfolk County Council; Norwich; Hybrid; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Generous holiday entitlement

Health & wellbeing services

Flexible working (hybrid/remote)

Pension scheme

Job summary

Norfolk County Council is seeking a Practice Coordinator to provide essential administrative support to the Family Help Care and Protection service in Norwich. The role supports Team Managers and Social Care Practitioners, enabling more direct work with children and families. Strong ICT skills, data interpretation, and excellent customer service are required.

Flexible working options include flexi-time, part-time, remote and hybrid arrangements depending on the role and business needs.

Qualifications

• Excellent keyboard and ICT skills in Word, Excel and databases are also necessary.
• Ability to organise meetings, take and produce minutes.
• A high level of customer service and the ability to work to tight deadlines.

Responsibilities

• Provide administrative support to the Family Help Care and Protection service.
• Support operational Team Managers and Social Care Practitioners to free up time for direct work with children, young people and families.
• Communicate effectively at all levels and interpret data to inform decisions.

Skills

Customer service

Organisational skills

Data analysis

Communication

Problem solving

Time management

Tools

Word

Excel

Databases

Job description

Practice Coordinator | 9834 | Permanent Contract |Part-time 18.5 hours per week | £25,583 to £25,989 pro rata per annum | Grade D | County Hall

Working days Wednesday AM, Thursday and Friday all day

An opportunity has arisen for a highly motivated and well-organised individual to provide administrative support to the Family Help Care and Protection service.

In this role, you will provide support and assistance to operational Team Managers and Social Care Practitioners, enabling them to spend more time undertaking direct work with children, young people and families.

You will have a high level of customer service, good organisational skills, with the ability to work to tight deadlines, prioritise work and problem solve.

You will be able to communicate effectively at all levels, explain technical issues in plain English and have skills in analysing and interpreting data.

Excellent keyboard and ICT skills in Word, Excel and databases are also necessary.

You will have the ability to organise meetings, take and produce minutes.

You will also have an awareness of data protection and information management.

Effective operational support is a vital element to the success of Children’s Services. You will be committed to delivering a first-class level of support, proactive as well as positive, and will provide a focused, consistent business support service to managers and staff.

You will be joining an established, supportive team and full training will be provided.

These are some benefits you can enjoy by working for Norfolk County Council:

• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.

Tax efficient ways of getting extra pension and new bikes

Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

A payment if you refer someone you know to a hard to fill job

Closing date: 1 March 2026 at 23:55

Job Info

• Job Identification 9814
• Job Category Social Care
• Job Schedule Part time
• Locations County Hall, Norwich, Norfolk, NR1 2DH, GB