Assessment and Placement Support Assistant

Norfolk County Council; England; Hybrid; GBP 25,583 - 25,989; Part time

Benefits offered by this job

Competitive salary

Generous holiday entitlement

Health and Wellbeing services

Flexible working opportunities

Financial benefits through Norfolk Rewards

Local Government Pension Scheme

Tax efficient car lease scheme

Job summary

A local government authority in the United Kingdom is seeking a part-time Assessment and Placement Support Assistant. This role involves providing administrative support for SEND processes and excellent customer service. Candidates should have an administrative background, strong IT skills, and a good telephone manner. The position offers competitive pay, generous holiday entitlement, and flexible working options. Interested individuals can discuss the role with the provided contact, and should apply before the closing dates in December 2025 and January 2026.

Qualifications

• Experience in an administrative role is essential.
• Knowledge of SEN is beneficial but not essential.
• Strong telephone manner and IT proficiency required.

Responsibilities

• Provide essential administrative and operational support for SEND processes.
• Deliver excellent customer service to enable effective service delivery.
• Maintain high detail orientation and meet KPIs.

Skills

Telephone manner

IT proficiency: Word, Excel, Outlook

Team player

Self-motivated

Education

Experience in an administrative role

Knowledge of SEN

Job description

Assessment and Placement Support Assistant

Join to apply for the Assessment and Placement Support Assistant role at Norfolk County Council

Assessment and Placement Support Assistant | 9318 | Permanent Contract | Part-Time 18.5 hours per week | £25,583 to £25,989 pro rata per annum | Grade D | County Hall

Responsibilities

• Provide essential administrative and operational support for SEND processes.
• Deliver excellent customer service to enable effective service delivery.
• Maintain high level of detail orientation and meet KPIs.
• Multi‑task and meet deadlines.
• Use telephone, Word, Excel and Outlook professionally.
• May receive training on internal database (knowledge of database not essential).

Qualifications

• Experience in an administrative role (essential).
• Knowledge of SEN beneficial (not essential).
• Strong telephone manner.
• IT proficiency: Word, Excel, Outlook.
• Team player with ability to work across various personalities.
• Self‑motivated to work independently when needed.

Benefits

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast‑track physiotherapy and a free counselling service
• Flexible working opportunities including flexi‑time, part‑time, remote and hybrid working – dependant on your job role and business need.
• Financial benefits such as: ‘ Norfolk Rewards’ employee discount programme which helps you save money on groceries, clothes, holidays, new technology, gym membership, trips to the cinema and days out.
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra‑low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job

For an informal discussion about these posts please contact Mandy Woods on 01603 222583 or [e-mail] or Vannessa Birchenall on 01603 222672 or [e-mail]

Redeployment closing date: 28 December 2025 at 23:55

All other applicants closing date: 18 January 2026 at 23:55

Seniority level

Entry level

Employment type

Part‑time

Job function

Human Resources

Industries

Government Administration