Supported Assistant Practitioner/Assistant Practitioner (9619)

Norfolk County Council; Norwich; Hybrid; GBP 28,598 - 33,699; Full time

Benefits offered by this job

Generous holiday entitlement

Health and Wellbeing services

Flexible working opportunities

Employee discounts programme

Local Government Pension Scheme

Job summary

A local government authority in Norwich is looking for a Supported Assistant Practitioner to engage in meaningful conversations with individuals requiring care. The candidate should have strong communication and organizational skills, with experience in social care support. This position includes participation in a career development program, flexible working options, and a commitment to high-quality customer service. The role offers a competitive salary and various employee benefits such as health services and pension contributions.

Qualifications

• Experience working with individuals who require care and support.
• Commitment to multidisciplinary working and familiarity with departmental eligibility criteria.

Responsibilities

• Engage in meaningful conversations with individuals to create better outcomes.
• Contribute to strengthening the social care front door and local community connections.
• Participate in a bespoke support programme for career progression.

Skills

Excellent communication skills

Record-keeping skills

Keyboard skills

Customer service commitment

Organizational skills

Job description

Supported Assistant Practitioner/Assistant Practitioner | 9619 | Permanent Contract | 37 hours per week | £28,598 to £33,699 per annum | (Grade F/G) | Norwich

The Social Care Community Engagement Team is at the forefront of implementing "Human Learning Systems approach" Norfolk's approach to delivering a new model of social care. This tried and tested method focuses on strengthening our front door and encouraging social care professionals to have meaningful conversations with individuals to create better outcomes. It moves away from process-driven 'hand-offs' and promotes connecting with local networks and community support. By fostering these genuine interactions, we aim to enhance the quality of care and support available in our neighbourhoods and communities.

You will need excellent communication, record-keeping, and keyboard skills, along with experience working with individuals who require care and support. A commitment to excellent customer service and the ability to manage a high turnover of work in an organised and efficient manner are essential. You should also have a strong commitment to multidisciplinary working and be familiar with the department’s eligibility criteria. Regular individual supervision, peer group support, and access to appropriate training will be provided to assist your learning and development. To accomplish these goals, we are committed to equipping our team members with the skills and resources necessary to engage meaningfully with those we serve. Our approach prioritises personalised care that recognises the unique circumstances and needs of each individual. By fostering strong relationships and empowering individuals, we aim to create a collaborative environment where everyone can thrive.

SCCE current works in a hybrid manner (office and remote working). Note that this is open for Review as we expect flexibility and adaptably to the demands of the service.

Contact

Rhoda Dete, Team Manager, at [e-mail] or on 01603 224065

Vanessa Aguado, Team Manager, at [e-mail] or on 01603 306696

We're looking to appoint either a Supported Assistant Practitioner (Scale F) or an experienced Assistant Practitioner (Scale G) and require a CV and Supporting Statement from you. In this, you should set out how you meet the essential and desirable criteria of each of the roles, so we advise reading the full Job Description and Person Specification for each first before applying.

Supported Assistant Practitioner Job Description And Person Specification

Assistant Practitioner Job description and person specification

Our Supported Assistant Practitioners (Scale F) join our 9-month, bespoke support programme ( The Assistant Practitioner Development Programme), enabling you to progress to an Assistant Practitioner role (Scale G) subject to satisfactory programme completion. You can also find information on our Terms and Conditions.

Benefits

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
• Financial benefits such as: - ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: Wednesday 7 January 2026 at 23:59
All other applicants closing date: Wednesday 14 January at 23:59