Practice Assistant: Client & Workflow Lead (12-Month)

Browne Jacobson LLP; Nottingham; On-site; GBP 25,000 - 32,000; Full time

Job summary

Browne Jacobson LLP in Nottingham is seeking a Practice Assistant to act as the single point of contact for fee earners, delivering high-quality workflow management and exceptional client service. This 12-month secondment is open to internal Browne Jacobson staff only and sits within the Legal Support Services department.

You will oversee day-to-day tasks for your allocated fee earner team, manage workflow with Team Assistants and Shared Services, and retain full ownership and accountability for

Qualifications

• Experience in a legal or professional services environment is preferred.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Ability to work in a fast-paced environment and use initiative.

Responsibilities

• Client relationship management - act as a key point of contact for external clients and handle queries; manage client calls directly and via the firm's switchboard; escalate to the appropriate fee earner when needed.
• Administrative support - oversee opening and closing of files, supervise filing and record-keeping, and quality-check outputs from Shared Services and teams before they reach fee earners.
• Financial administration - complete complex billing requests accurately; highlight WIP, aged debt, client monies and financial reporting; support progress with fee earners.
• Communicate professionally with internal and external clients; liaise effectively, maintain strong organisational skills and manage time within a fast-paced environment.
• Conscientious and proactive in approach; anticipate the needs of fee earners and clients, maintain excellent attention to detail, and use initiative.

Skills

Client relationship management

Administrative support

Financial administration

Team coordination

Communication skills

Time management

Tools

Microsoft Office

Job description

Browne Jacobson LLP in Nottingham is seeking a Practice Assistant to act as the single point of contact for fee earners, delivering high-quality workflow management and exceptional client service. This 12-month secondment is open to internal Browne Jacobson staff only and sits within the Legal Support Services department.

You will oversee day-to-day tasks for your allocated fee earner team, manage workflow with Team Assistants and Shared Services, and retain full ownership and accountability for