Practice Assistant (12-month Secondment) - INTERNAL ONLY

Browne Jacobson LLP; Nottingham; On-site; GBP 21,000 - 25,000; Full time

Job summary

Browne Jacobson LLP in Nottingham is seeking a Practice Assistant to be the single point of contact for fee earners, delivering workflow management and client service. This 12-month secondment is open to internal staff only and sits in the Legal Support Services team.

You'll coordinate daily tasks, oversee file openings and closings, support billing and WIP, and ensure accurate, timely outputs through collaboration with Shared Services and Team Assistants.

Qualifications

• Client relationship management for external clients and fee earners.
• Oversee opening/closing of files; quality check outputs.
• Billing requests; monitor WIP and financial reporting.

Responsibilities

• Client relationship management — acting as a key point of contact for external clients, handling queries using your initiative and managing client calls both directly and through the firm's switchboard system (MoneyPenny), escalating to the relevant fee earner where necessary.
• Administrative support — overseeing the opening and closing of files, supervising filing and record-keeping, and quality checking all output from Shared Services, Team Assistants and other relevant teams before it reaches fee earners.
• Financial administration — completing complex billing requests to the highest standard of accuracy, proactively working with fee earners to highlight WIP, aged debt, client monies and financial reporting, and effectively supporting progress.

Skills

Client liaison

Workflow management

Billing & WIP

Tools

MoneyPenny

Job description

We're looking for a Practice Assistant to act as the single point of contact for fee earners, delivering high-quality workflow management and exceptional client service.

Please note: This is a 12-month secondment opportunity open to internal Browne Jacobson staff only.

The role

As a Practice Assistant, you'll oversee all day-to-day tasks for your allocated fee earner team, managing workflow by utilising Team Assistants and Shared Services where appropriate, whilst retaining full ownership and accountability for all delegated tasks through to completion. The role sits within the Legal Support Services department, reporting to the Practice Support Manager, and is based in our Nottingham office.

What You'll Be Doing

• Client relationship management — acting as a key point of contact for external clients, handling queries using your initiative and managing client calls both directly and through the firm's switchboard system (MoneyPenny), escalating to the relevant fee earner where necessary.
• Administrative support — overseeing the opening and closing of files, supervising filing and record-keeping, and quality checking all output from Shared Services, Team Assistants and other relevant teams before it reaches fee earners.
• Financial administration — completing complex billing requests to the highest standard of accuracy, proactively working with fee earners to highlight WIP, aged debt, client monies and financial reporting, and effectively supporting progress.