Practice Assistant

Browne Jacobson LLP; Nottingham; On-site; GBP 25,000 - 32,000; Full time

Job summary

Browne Jacobson LLP in Nottingham is seeking a Practice Assistant to act as the single point of contact for fee earners, delivering high-quality workflow management and exceptional client service. This 12-month secondment is open to internal Browne Jacobson staff only and sits within the Legal Support Services department.

You will oversee day-to-day tasks for your allocated fee earner team, manage workflow with Team Assistants and Shared Services, and retain full ownership and accountability for

Qualifications

• Experience in a legal or professional services environment is preferred.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Ability to work in a fast-paced environment and use initiative.

Responsibilities

• Client relationship management - act as a key point of contact for external clients and handle queries; manage client calls directly and via the firm's switchboard; escalate to the appropriate fee earner when needed.
• Administrative support - oversee opening and closing of files, supervise filing and record-keeping, and quality-check outputs from Shared Services and teams before they reach fee earners.
• Financial administration - complete complex billing requests accurately; highlight WIP, aged debt, client monies and financial reporting; support progress with fee earners.
• Communicate professionally with internal and external clients; liaise effectively, maintain strong organisational skills and manage time within a fast-paced environment.
• Conscientious and proactive in approach; anticipate the needs of fee earners and clients, maintain excellent attention to detail, and use initiative.

Skills

Client relationship management

Administrative support

Financial administration

Team coordination

Communication skills

Time management

Tools

Microsoft Office

Job description

We're looking for a Practice Assistant to act as the single point of contact for fee earners, delivering high-quality workflow management and exceptional client service., Please note: This is a 12-month secondment opportunity open to internal Browne Jacobson staff only., As a Practice Assistant, you'll oversee all day-to-day tasks for your allocated fee earner team, managing workflow by utilising Team Assistants and Shared Services where appropriate, whilst retaining full ownership and accountability for all delegated tasks through to completion. The role sits within the Legal Support Services department, reporting to the Practice Support Manager, and is based in our Nottingham office.

What you´ll be doing

• Client relationship management - acting as a key point of contact for external clients, handling queries using your initiative and managing client calls both directly and through the firm's switchboard system (MoneyPenny), escalating to the relevant fee earner where necessary.
• Administrative support - overseeing the opening and closing of files, supervising filing and record-keeping, and quality checking all output from Shared Services, Team Assistants and other relevant teams before it reaches fee earners.
• Financial administration - completing complex billing requests to the highest standard of accuracy, proactively working with fee earners to highlight WIP, aged debt, client monies and financial reporting, and effectively supporting progress.
  Experience working in a legal or professional services environment, with advanced knowledge of Microsoft Office and excellent written and verbal communication skills.
• An effective communicator with the ability to liaise with internal and external clients in a professional manner, combined with strong organisational skills and the ability to manage your own time effectively within a fast-paced environment.
• Conscientious and proactive in approach, with excellent attention to detail, a positive and adaptable mindset, and the ability to use initiative to anticipate the needs of fee earners and clients.