Practice Administrator/Care Co-ordinator

The Methodist Church in Britain; Hoveton; On-site; GBP 17,000 - 22,000; Part time

Job summary

Hoveton and Wroxham Medical Centre is seeking a part-time Practice Administrator to support doctors and the management team. The role focuses on clinical correspondence, medical records, screening and vaccination recording in SystmOne, and processing insurance reports and subject access requests.

Working 15 hours on Thursdays and Fridays, the post offers flexible start/finish times with minimal patient contact.

Qualifications

• Previous administrative experience is required.
• Primary care experience is welcome but not essential.

Responsibilities

• Scan, summarise and code clinical correspondence, flag urgent actions to GPs.
• Summarise and manage medical records, including via the National Data Repository.
• Process out-of-hours, NHS 111 and admission and discharge reports.
• Record cervical and bowel screening results in SystmOne.
• Support the nursing team with admin for the Cervical Screening Management Service.
• Record patient vaccination history in SystmOne.
• Process GP2GP transfers, add missing allergies and read codes.
• Process GP insurance reports, raise invoices and collect fees in advance.
• Handle subject access requests to practice protocol and log them on the spreadsheet.
• Process non-NHS work requests, check consent, raise invoices, advise on fees and logging them.
• Take messages and handle queries with minimal patient contact, keep notes accurate.

Skills

IT skills

Time management

Organisational skills

Communication

Multi-tasking

Teamwork

Patient engagement

Discretion and confidentiality

Tools

SystmOne

Job description

This part-time practice administrator post at Hoveton and Wroxham Medical Centre supports the doctors, clinical and management teams across the practice. The work centres on clinical correspondence, medical records, screening and vaccination recording in SystmOne, and processing insurance reports and subject access requests. It is 15 hours over Thursdays and Fridays, with some start and finish time flexibility and minimal patient contact. Applicants need prior administrative experience; primary care experience is welcome but not essential.

What the job involves

• Scan, summarise and code clinical correspondence, flagging urgent actions to GPs
• Summarise and manage medical records, including via the National Data Repository
• Process out-of-hours, NHS 111 and admission and discharge reports
• Record cervical and bowel screening results in SystmOne
• Support the nursing team with admin for the Cervical Screening Management Service
• Record patient vaccination history in SystmOne
• Process GP2GP transfers, adding missing allergies and read codes
• Process GP insurance reports, raising invoices and collecting fees in advance
• Handle subject access requests to practice protocol and log them on the spreadsheet
• Process non-NHS work requests, checking consent, raising invoices, advising on fees and logging them
• Take messages and handle queries with minimal patient contact, keeping notes accurate

Experience

• Experienced administrator

Skills & knowledge

• Excellent IT, time management and organisational skills
• Communicating effectively with colleagues and patients, discreetly and confidentially
• Multi-tasking and attention to detail under pressure
• Working as part of a multi-disciplinary team and independently
• Encouraging patients to engage with the practice to support medical student training

Other

• Flexibility to work additional or alternative hours to cover colleagues

Nice to have

• SystmOne experience
• Primary care experience
• Medical terminology or clinical coding experience