Practice Administrator

Anderson Hoare Limited; Greater London; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Great benefits

Office in South West London

Job summary

Anderson Hoare Limited in London seeks an experienced Practice Administrator to be the first point of contact for clients and visitors. The role supports a team of architects and ensures smooth day-to-day office operations across reception, admin, document control, and events.

You will handle calls, welcome guests, manage post and emails, assist with admin tasks and IT liaison, and contribute to maintaining the office's online presence.

Qualifications

• Min 4-5 years office-based admin experience.
• Strong attention to detail and organisational skills.
• Confident, with strong written and verbal communication skills.
• Problem-solving ability and discretion in handling confidential matters.
• Team-oriented and able to support colleagues.
• Adaptable to different behaviours and working styles.
• Ability to build and maintain good client relationships.
• Proficient in Outlook and MS Office (Word, Excel).

Responsibilities

• Answer and monitor calls, forwarding to the relevant person and taking messages.
• Welcome guests and provide refreshments on arrival.
• Keep the reception desk tidy at all times.
• Receive, sort and scan incoming post for the team.
• Manage and forward emails in the general inbox.
• Assist teams with administration duties (copying, filing, printing).
• Document control within the Document Management System.
• Process expenses and team purchases, including courses and training.
• Arrange and facilitate professional development programmes and events.
• Order stationery and office supplies within budget.
• Prepare meeting rooms for clients with refreshments and setup.
• Liaise with external IT support as needed.
• Maintain and update the office website and social media (LinkedIn, Twitter).
• Arrange and facilitate office socials.

Skills

Office administration

Attention to detail

Communication skills

Problem solving

Team player

Adaptable

Client relationships

Discretion

Outlook & MS Office

Tools

Outlook

Microsoft Excel

Microsoft Word

Document Management System

Job description

*This is an office-based role, with five days per week in the office essential. Candidate must live in London and able to commute easily to the office in South West London.

About the Company

A well-established small to medium-sized architecture firm based in South West London is looking for a Practice Administrator to join the team. This role will be the first point of contact and the face of the office, including welcoming clients and handling initial enquiries in a friendly, professional manner. It is a varied role, supporting a team of architects. You will play an important part in the day-to-day responsibilities of the team, working closely with colleagues to ensure efficiency across the office.

About the Role

This role will be the first point of contact and the face of the office. It is a varied role, supporting a team of architects. You will play an important part in the day-to-day responsibilities of the team, working closely with colleagues to ensure efficiency across the office.

Responsibilities

• Answer and monitor calls, forwarding them to the relevant person as required and take accurate messages
• Welcome guests, show them to the meeting room and offer refreshments on arrival
• Keep the reception desk tidy at all times
• Receive, sort and scan incoming post for the team
• Manage and forward emails that come into the general inbox
• Assist teams with administration duties, such as copying, filing, printing and similar tasks
• Document control within the Document Management System
• Process expenses and team purchases, including courses and training
• Arrange and facilitate professional development programmes and events run by the company
• Order stationery and office supplies in line with budget
• Ensure meeting rooms are clean and ready for clients and visitors with tables clear, water refreshed, glasses clean, and similar preparations
• Arrange office maintenance as required
• Assist with information technology issues and liaise with external support providers
• Maintain and update the office website and social media platforms such as Twitter and LinkedIn
• Arrange and facilitate office socials
• Handle confidential matters with discretion
• Undertake any other duties as required for the smooth running of the office

Required Skills

• Essential skills and experience
• Min 4-5 years office based admin experience
• Strong attention to detail and organisational skills
• Confident, with strong written and verbal communication skills
• Problem-solving ability
• Team-oriented, with a willingness to support colleagues
• Adaptable to different behaviours and working styles
• Ability to build and maintain good client relationships
• Discretion and professionalism at all times
• Proficient in Outlook including email and calendars, and Microsoft Office including Word and Excel

Pay range and compensation package

• Salary - circa £40-45k DOE and great benefits within a supportive architectural practice.
• Working arrangement - This is an office-based role, with five days per week in the office essential. Candidate must live in London and able to commute easily to the office.