PPM & Helpdesk Coordinator — FM Support (Mon–Fri)

Pinnacle Group Limited; Morley; On-site; GBP 26,000 - 36,000; Full time

Job summary

Pinnacle Group Limited, Morley, is seeking a highly organized PPM & Helpdesk Coordinator to own PPM schedules and reactive maintenance across contracts. The role sits within our Total FM Team based at Dartstone West Industrial Estate, Morley, LS27.

You will be the first point of contact for clients, tenants, contractors and colleagues, delivering efficient helpdesk support and ensuring SLAs are met. This is a full-time office-based role, Monday–Friday, 8:00–16:30.

Qualifications

• Experience as a Facilities Management Helpdesk Operator.
• Proficiency with Evolution software.
• Strong Excel, Word and PowerPoint skills.

Responsibilities

• Act as first point of contact for clients, tenants and colleagues.
• Log and manage maintenance requests in CAFM.
• Coordinate PPM schedules and reactive maintenance.
• Raise remedial works after PPM visits and link documentation.
• Monitor SLAs and ensure timely completion of jobs.
• Produce weekly reports on outstanding and overdue PPMs.
• Allocate work orders to contractors.
• Maintain records including SharePoint updates.
• Support the Helpdesk across multiple contracts.
• Undertake general administrative duties.

Skills

Customer service

Communication

Organisation

Problem solving

Tools

Evolution

Excel

Word

PowerPoint

Job description

Pinnacle Group Limited, Morley, is seeking a highly organized PPM & Helpdesk Coordinator to own PPM schedules and reactive maintenance across contracts. The role sits within our Total FM Team based at Dartstone West Industrial Estate, Morley, LS27.

You will be the first point of contact for clients, tenants, contractors and colleagues, delivering efficient helpdesk support and ensuring SLAs are met. This is a full-time office-based role, Monday–Friday, 8:00–16:30.