FM Helpdesk Operator

Pinnacle Group; Morley; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Weekly pay

Pension scheme

Annual leave

Private Medical Insurance

Job summary

Pinnacle Group in Morley is seeking an experienced FM Helpdesk Operator on a temporary contract to support our Total FM Team. You will handle inbound calls, log requests, and assist the FM Helpdesk Administrator with contract administration, data input and reporting.

The role requires strong communication, organised approach, and the ability to work under pressure. You will contribute to keeping facilities safe, serviced and running smoothly for our education, leisure and corporate clients.

Qualifications

• Experience as an FM Helpdesk Operator or similar role with strong customer service.
• Excellent organisation, attention to detail, and problem-solving ability.
• Experience with FM software (Evolution) and Microsoft Office (Excel/Word/PowerPoint).
• Ability to work independently and manage workload under pressure.

Responsibilities

• Answering FM helpdesk calls and logging jobs on the database.
• Managing PPM schedules and reactive maintenance tasks.
• Allocating work orders to contractors and tracking progress.
• Reporting progress to clients and updating SharePoint.

Skills

FM Helpdesk Operator

Customer service

Organisation

Evolution

Excel

SharePoint

Word

Tools

Evolution

Excel

SharePoint

Word

Job description

Pinnacle Group is looking for an experienced FM Helpdesk Operator (Temporary Contract) to provide exceptional customer service and support by taking and logging calls to the Helpdesk, managing the input of data and generally assisting the FM Helpdesk Administrator in the administration of the contracts. You will be joining our Total FM Team based in Morley, LS27.

Our Total Facilities Management team delivers integrated asset management and maintenance services across education, leisure, corporate, health and residential sectors. We focus on keeping facilities running smoothly, safely, and efficiently - helping our clients create spaces that work for everyone.

Your responsibilities will include handling inbound and outbound calls, resolving customer inquiries, and providing accurate information about our services. You will need excellent communication skills, a friendly demeanor, and the ability to work efficiently under pressure.

We are offering a minimum 3-month temporary contractworking from 8am - 4.30pmMonday to Friday. This role comes along with weekly pay, and it has an immediate start.

If you are passionate about helping others and thrive in a fast-paced environment, we would love to hear from you.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We're a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we're looking for

We're looking for someone who not only meets the key criteria below but also embraces our core values - Trust, Respect, Involve, Challenge, and Deliver Excellence - and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

• Answering the FM helpdesk and dealing with general enquiries and logging calls/jobs on the database utilising FM helpdesk software
• Taking ownership of the PPM schedule & Reactive Maintenance jobs thus ensuring that all tasks are completed in line with the allocated response times
• Allocating work orders to internal/ external contractors, ensuring that all tasks are completed in line with the allocated response times.
• Tracking job progress against rectification times and implementing escalation procedures.
• Report back to clients and contract staff on job progress and close out, including requesting extensions where applicable.
• Keeping SharePoint up to date with information relating to the contracts and new assets

Key requirements:

• Demonstrate a track record as an FM Helpdesk Operator with commitment to customer service.
• Excellent organisation skills and attention to detail are required, along with decision-making and problem-solving.
• Experienced in the operation of a software package, i.e. Evolution
• Conversant in Excel, Word and PowerPoint
• Self-managing and able to work on own initiative

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That's why we actively welcome applications from people of all backgrounds - especially those who represent the communities we work with every day.

As a colleague, you'll be part of an inclusive and supportive culture where you're encouraged to thrive. We're committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans