FM Helpdesk Operator — Flexible Hours, Growth & Support

Pinnacle Group; United Kingdom; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans

Job summary

Pinnacle Group is seeking an experienced FM Helpdesk Operator to deliver exceptional customer service by taking and logging calls, managing data input and supporting the FM Helpdesk Administrator in contract administration. Based in Morley, Leeds, the team delivers integrated facilities management across education, leisure, corporate, health and residential sectors.

Your role focuses on handling inbound/outbound calls, resolving inquiries, and providing accurate information about our services.

Qualifications

• Experience as an FM Helpdesk Operator with a focus on customer service.
• Excellent organisational skills and attention to detail.
• Experience using Evolution FM software.
• Proficient in Excel, Word and PowerPoint.
• Self-motivated and able to work on own initiative.

Responsibilities

• Answer FM helpdesk calls, log inquiries on the database and manage jobs in the system.
• Take ownership of PPM schedules and Reactive Maintenance to meet response times.
• Allocate work orders to internal or external contractors.
• Track progress against rectification times and escalate as needed.
• Provide progress updates to clients and contract staff and request extensions.
• Keep SharePoint updated with contract and asset information.

Skills

Customer service

Organisation

Decision-making

Problem-solving

Self-management

Communication

Tools

Evolution

Excel

Word

PowerPoint

Job description

Pinnacle Group is seeking an experienced FM Helpdesk Operator to deliver exceptional customer service by taking and logging calls, managing data input and supporting the FM Helpdesk Administrator in contract administration. Based in Morley, Leeds, the team delivers integrated facilities management across education, leisure, corporate, health and residential sectors.

Your role focuses on handling inbound/outbound calls, resolving inquiries, and providing accurate information about our services.