Facilities Helpdesk Operator: Client-Focused Support

Pinnacle Group Limited

Morley

On-site

GBP 20,000 - 28,000

Full time

32 hours ago

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Benefits offered by this job

Pension scheme

Annual leave

Job summary

Pinnacle Group Limited is seeking an experienced FM Helpdesk Operator to provide exceptional customer service by taking and logging calls, managing data input, and assisting the FM Helpdesk Administrator at our Morley site. You will handle inbound/outbound calls, logging in CAFM, and ensure timely updates in SharePoint.

The role is full-time, office-based, Monday to Friday, 8 am – 4:30 pm, with an immediate start.

Qualifications

Experience as FM Helpdesk Operator with customer service focus.
Proficient with Evolution CAFM software.
Strong organisational skills and attention to detail.
Excellent communication and ability to manage multiple stakeholders.

Responsibilities

Serve as the first point of contact for client, tenant and internal queries via phone or email.
Log and track all facilities helpdesk requests in the CAFM system.
Assign and monitor reactive and planned work orders to engineers or contractors.
Escalate at-risk SLAs to the SDM Manager promptly.
Maintain data integrity and complete job records in SharePoint.
Support the PPM schedule and ensure tasks meet response times.
Raise purchase orders for reactive works and provide to contractors.
Report progress to clients and contract staff; request extensions when needed.
Ensure accurate asset and contract information in SharePoint.