Postmaster Engagement & Comms Specialist (TCR) - 143347

Morson Edge; United Kingdom; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading recruitment agency in the United Kingdom seeks an Engagement & Comms Specialist to coordinate between stakeholders and internal teams during deployment processes. The role requires strong communication skills, experience in managing stakeholder relationships, and the ability to handle multiple engagement streams effectively. Successful candidates will act as the key contact for queries and ensure smooth progress across various deployment programmes.

Qualifications

• Experience dealing with queries and concerns.
• Proven ability in a professional environment.
• Confidently manage multiple engagement streams.

Responsibilities

• Act as a single point of contact for stakeholders.
• Coordinate and manage escalation processes.
• Provide progress reporting on deployment programmes.

Skills

Strong written and verbal communication skills

Experience handling high-volume stakeholder correspondence

Experience supporting deployment or operational change programmes

Ability to manage external stakeholder relationships

Highly organised

Comfortable working in process-driven environments

Proficient with email and basic reporting tools

Job description

Role Overview

The Engagement & Comms Specialist is responsible for acting as the single point of contact between branch stakeholders, engagement teams, and internal deployment functions through the deployment process, and resolves queries or issues to maintain momentum and confidence throughout rollout.

The role sits between multiple teams, providing coordination, escalation management, and progress reporting to support the successful delivery of multiple device deployment programmes, including cash automation and multifunctional hardware.

Skills & Experience

Essential

• Strong written and verbal communication skills, with experience handling high-volume stakeholder correspondence.
• Experience supporting deployment, rollout, transformation, or operational change programmes.
• Proven ability to manage external stakeholder relationships in a structured, professional environment.
• Experience dealing with queries, concerns, or disputes, applying sound judgement and diplomacy.
• Highly organised, with the ability to track multiple engagement streams and follow-ups simultaneously.
• Comfortable working in a process-driven deployment, rollout, or change environment.
• Confident using email, call logs, trackers, and basic reporting tools.

If you feel you have the skills and experience for this role, please do drop me an email with your CV attached.