Postmaster Change & Adoption Advocate

Post Office Ltd

City Of London

On-site

GBP 18,000 - 30,000

Part time

2 days ago

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Benefits offered by this job

25 days annual leave

Bonus up to 10%

Pension scheme with employer contrib.

Digital GP services

Life assurance & income protection

Online courses & development

Discounts via benefits platform

Job summary

Post Office Ltd is seeking a dedicated Postmaster Change & Adoption Specialist for the Horizon Replacement programme. You will drive postmaster engagement, ensure active participation in shaping design, delivery and continuous improvement, and promote inclusive adoption of the new EPOS system across more than 11,500 branches.

The role emphasizes collaboration, change capability building, and delivering tangible improvements in branch operations, with a focus on postmasters’ lived experience

Qualifications

Must be an active Postmaster with 3+ years operational Post Office experience, demonstrating successful commercial growth and operational excellence.
In-depth knowledge of the Horizon system, its operation and product journeys.
Keen interest in retail EPOS system and technology adoption to support user adoption.

Responsibilities

Act as the primary voice of postmasters for the programme.
Advise on best practices across Horizon Replacement to ensure inclusive engagement.
Collaborate with cross-functional teams to shape and deliver functional strategy.

Skills

Postmaster

Horizon knowledge

Change management

Workshop facilitation

Stakeholder management

Job description

The role emphasizes collaboration, change capability building, and delivering tangible improvements in branch operations, with a focus on postmasters’ lived experience

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