Postmaster Change & Adoption Specialist - Horizon Replacement

Post Office Ltd; City Of London; On-site; GBP 18,000 - 30,000; Part time

Benefits offered by this job

25 days annual leave

Bonus up to 10%

Pension scheme with employer contrib.

Digital GP services

Life assurance & income protection

Online courses & development

Discounts via benefits platform

Job summary

Post Office Ltd is seeking a dedicated Postmaster Change & Adoption Specialist for the Horizon Replacement programme. You will drive postmaster engagement, ensure active participation in shaping design, delivery and continuous improvement, and promote inclusive adoption of the new EPOS system across more than 11,500 branches.

The role emphasizes collaboration, change capability building, and delivering tangible improvements in branch operations, with a focus on postmasters’ lived experience

Qualifications

• Must be an active Postmaster with 3+ years operational Post Office experience, demonstrating successful commercial growth and operational excellence.
• In-depth knowledge of the Horizon system, its operation and product journeys.
• Keen interest in retail EPOS system and technology adoption to support user adoption.

Responsibilities

• Act as the primary voice of postmasters for the programme.
• Advise on best practices across Horizon Replacement to ensure inclusive engagement.
• Collaborate with cross-functional teams to shape and deliver functional strategy.

Skills

Postmaster

Horizon knowledge

Change management

Workshop facilitation

Stakeholder management

Job description

Summary

Reporting Line: Communications and Change Lead

Contract type: Fixed Term Contract - 12 months

Working Hours: 24 hours per week (Part Time)

Grade: 3B

Location: Wood Street, London

What To Expect

The Postmaster Change & Adoption Specialist is a key member of the Horizon Replacement team, responsible for contributing to the delivery of functional objectives, always modelling the Post Office behaviours. Acting as a trusted advisor, the Postmaster Change & Adoption Specialist will share their expertise in Branch Operations demonstrating best practice across the Horizon Replacement Programme.

The Postmaster Change & Adoption Specialist will act theprimaryvoice of postmasters for the programme. They will ensure that postmasters across the Post Office network play an active, informed, and inclusive role in shaping and adopting the new EPOS system and embedding their lived experience at the heart of design, delivery, and continuous improvement.This role ensures that postmasters are not just the recipients of change,butactive partnersin co-creatingtechnology transformation that works across diverse branch formats,communitiesand digital capabilities.

They will embody a culture of inclusion, continuous improvement, and high performance; with a key focus on delivering successful adoption of the replacement EPOS system across our network of 11,500+ branches.

What We Can Do For You

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 25 days annual leave (rising to 30 after 2 years), plus bank holidays
• Up to 10% on target bonus opportunity
• Generous pension scheme with minimum 10% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & savings

What You’ll Need To Succeed

• Must be an active Postmaster with 3+ years operational Post Office experience*, demonstrating successful commercial growth and operational excellence.
• In-depth knowledge of the current Horizon system, it’s operation and product journeys.
• Keen interest in retail EPOS system / advancing technology and supporting user adoption
• Proven experience collaborating with peers, colleagues, and stakeholders to contribute to the delivery of functional strategy to achieve business objectives.
• Experience of running workshops, training, demos or drop-in sessions
• An understanding of actively supporting others through change, team development or capability building
• Experience in establishing successful, cross-functional stakeholder relationships.

About Us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit [e-mail]

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact [e-mail]

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.