Post Office Operations Manager - Flexible Shifts & Growth

TGJones; Hatching Green; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Employee discounts

Third party discounts

Employee assistance programme

Flexible shifts

Company pension

Job summary

TGJones seeks a Post Office Operations Manager to lead a high-performing branch within our retail store. You will manage a team of Counter Assistants, ensuring a consistently exceptional customer experience while maintaining robust compliance, operational accuracy, and commercial performance.

You will oversee cash handling, daily reconciliations, branch audits, and work with the Cluster Manager to implement the Trading Plan, driving service excellence and staff development across the post office

Qualifications

• Previous management experience in a customer-facing retail or postal environment.
• Strong understanding of compliance, security, and regulatory requirements.
• Experience leading teams to achieve KPIs and service goals.
• Hands-on approach with training and development of your team.
• Excellent organisational and communication skills with adaptability and responsiveness.

Responsibilities

• Leading and motivating your team to deliver exceptional service across all post office counters and functions.
• Ensuring full compliance with Post Office Ltd. policies, procedures, and security standards.
• Managing financial accountability and operational performance, including daily reconciliations, branch audits, and cash handling protocols.
• Working with your Cluster Manager to implement the Trading Plan and translate scorecard data into actions.
• Creating a welcoming and inclusive environment where team members feel supported, developed, and empowered to grow their skills.

Skills

Team leadership

Customer service

Regulatory compliance

Cash handling

Operations management

Training & coaching

Job description

TGJones seeks a Post Office Operations Manager to lead a high-performing branch within our retail store. You will manage a team of Counter Assistants, ensuring a consistently exceptional customer experience while maintaining robust compliance, operational accuracy, and commercial performance.

You will oversee cash handling, daily reconciliations, branch audits, and work with the Cluster Manager to implement the Trading Plan, driving service excellence and staff development across the post office