Postmaster Change & Adoption Lead – EPOS Transformation

Post Office Ltd; Greater London; On-site; GBP 27,000 - 42,000; Part time

Benefits offered by this job

25 days leave

Bonus opportunity

Pension scheme

Digital GP access

Life assurance

L&D programmes

Employee discounts

Job summary

Post Office Ltd is seeking a part-time, fixed-term Transformation Delivery - Technology specialist based at Wood Street, London. You will act as the primary voice of postmasters, ensuring active participation in shaping and adopting the new EPOS system, embedding lived experience in design and delivery.

The role supports 11,500+ branches and involves workshops and stakeholder engagement. The position is 24 hours per week, for 12 months, with a competitive benefits package and ongoing development

Qualifications

• Active Postmaster with 3+ years operational Post Office experience.
• In-depth knowledge of Horizon system and product journeys.
• Keen interest in retail EPOS system and advancing technology and supporting user adoption.
• Experience in establishing cross-functional stakeholder relationships and running workshops.

Responsibilities

• Act as the primary voice of postmasters for the programme.
• Ensure postmasters are active partners in shaping and adopting the new EPOS system.
• Deliver successful adoption of the replacement EPOS system across 11,500+ branches.
• Lead workshops, training, demos or drop-in sessions and support change.

Skills

Post Office experience

Change management

Stakeholder engagement

Workshops facilitation

EPOS knowledge

Training delivery

Horizon system

Tools

Horizon system

Job description

Post Office Ltd is seeking a part-time, fixed-term Transformation Delivery - Technology specialist based at Wood Street, London. You will act as the primary voice of postmasters, ensuring active participation in shaping and adopting the new EPOS system, embedding lived experience in design and delivery.

The role supports 11,500+ branches and involves workshops and stakeholder engagement. The position is 24 hours per week, for 12 months, with a competitive benefits package and ongoing development