Portfolio Business Change Manager

Post Office Ltd; London; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

27.5 days annual leave

Up to 18% on target bonus

Income protection after 12 months service

Employee assistance programme

Learning and development opportunities

Job summary

A community staple organization in London is seeking a Portfolio Business Change Manager to support transformational change. The role requires significant experience in change management frameworks and the ability to lead multiple initiatives simultaneously. The ideal candidate will foster a culture of continuous improvement, ensuring sustainable benefits realization. Join us to help navigate our journey in a digital world while delivering exceptional service.

Qualifications

• Substantial experience in designing and embedding a change management framework.
• Proven experience leading business change in a complex portfolio or programme environment.
• Strong understanding of change management principles and methodologies.

Responsibilities

• Lead the development and embedding of business change frameworks.
• Ensure change initiatives are effectively planned and communicated.
• Drive a culture of inclusion and continuous improvement.

Skills

Change management framework design

Leadership in business change

Stakeholder engagement

Analytical and problem-solving skills

Coaching and training

Tools

Prosci

ADKAR

Kotter

Job description

Overview

Portfolio Business Change Manager role at Post Office Ltd. Location: Wood Street, London. Contract type: Permanent. Grade: 3A. Reporting Line: Head of Delivery & Change Profession.

What to expect

The Portfolio Business Change Manager will play a pivotal role in supporting the successful delivery of transformational change, leading the development and embedding of business change frameworks for a highly-impactive portfolio of transformation. They will be responsible for ensuring that change initiatives are effectively planned, communicated, and embedded within the organisation, resulting in sustained benefits realisation.

The role will drive a culture of inclusion, continuous improvement, and high performance in the teams they lead, delivering and driving decision-making across the Business, Customers and Partners.

What we can do for you

• 27.5 days annual leave that increases with tenure
• Up to 18% on target bonus opportunity
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities

Equality, Diversity and Inclusion

Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.

What you’ll need to succeed

• Substantial experience in designing and embedding a change management framework.
• Proven experience leading business change in a complex portfolio or programme environment.
• Strong understanding of change management principles, methodologies (e.g. Prosci, ADKAR, Kotter), and tools.
• Experience of coaching and training other in change management practices.
• Excellent stakeholder engagement, communication, and influencing skills.
• Ability to manage multiple initiatives simultaneously with competing priorities.
• Experience working within large-scale digital or organisational transformation programmes.
• Strong analytical and problem-solving skills.
• Comfortable working in ambiguity and navigating resistance to change.
• Experienced People Manager with proven experience collaborating with peers and senior managers, to contribute to the development of, and deliver, a functional strategy to achieve business objectives.

About us

Post Office is a community staple. We’re trusted. We’re relatable. We’re reliable. We’re steeped in tradition. But we’re on a journey of transformation. We’re focused on the future and working at pace to compete in a digital world to provide the same, personalised experience we’ve always been proud of – and we need fresh talent to help make it possible.

We’re looking for people to come to Post office to re-imagine. Authentic people who rise to big challenges and make big changes. We all have a genuine duty of care for the people we serve – a purpose that guides us forward, no matter what. We’re looking for people who share in that purpose and show that now, and moving forwards, Post Office truly is Everybody’s Business.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Project Management

Industries

• Retail