Post Office Operations Lead - Flexible Shifts & Growth

TGJones; Ilford; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

In-store discounts

Employee discounts

Company pension

Job summary

TGJones is seeking a hands-on Post Office Operations Manager to run the day-to-day at a branch within our retail store. You will lead the team, ensure accurate transactions, compliance and a safe, efficient customer experience.

The role involves cash handling, audits, improving performance with the cluster manager, and developing staff through coaching and training. 39 hours per week across 5 days, including weekends.

Qualifications

• Experience leading a team in a customer-facing retail, financial or postal environment.
• Strong focus on security, accuracy of transactions and following procedures.

Responsibilities

• Lead and motivate the team. Set a positive example, support colleagues across the counter and help everyone deliver friendly, consistent service.
• Put customers first. Ensure customers are welcomed, listened to and supported to access the Post Office services they need.
• Maintain compliance and security. Ensure Post Office Ltd. procedures, security requirements and governance standards are followed consistently.
• Take ownership of branch operations. Oversee daily processes, cash handling, reconciliations and audits, maintaining accuracy and financial accountability.
• Drive performance. Work with your Cluster Manager to understand branch results, use scorecard information to identify opportunities and turn priorities into practical actions.
• Develop your team. Coach colleagues, support training, share knowledge and recognise achievements to build confidence and capability.

Skills

Management experience

Compliance

Customer-centric service

Performance-driven

Hands-on leadership

Organisational skills

Team development

Job description

TGJones is seeking a hands-on Post Office Operations Manager to run the day-to-day at a branch within our retail store. You will lead the team, ensure accurate transactions, compliance and a safe, efficient customer experience.

The role involves cash handling, audits, improving performance with the cluster manager, and developing staff through coaching and training. 39 hours per week across 5 days, including weekends.