Post-Completion Customer Experience & Quality Manager

Miller Homes Ltd; Winchester; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Competitive basic salary

26 days annual leave + public holidays + your birthday off

Job summary

A leading homebuilder in the UK is seeking a Customer Support Manager to oversee the customer experience for new clients following completion. The role involves ensuring quality standards at all homes, communicating effectively with customers post-move, and managing reported defects. The ideal candidate will understand industry codes and have excellent communication skills to enhance customer satisfaction. This position is based in the Southern region, with a competitive salary and attractive benefits.

Qualifications

• Understanding of the New Homes Quality Code is crucial.
• Familiarity with NHBC Technical Requirements/Guidelines is a must.
• Excellent communication skills to build trust with customers.

Responsibilities

• Own the customer journey post completion delivering a great experience.
• Ensure homes meet quality standards as per the checklist.
• Communicate with customers post move-in to address any concerns.
• Analyze defects reported by customers and ensure timely repairs.

Skills

Understanding of the New Homes Quality Code

General knowledge of NHBC Technical Requirements

Natural and engaging communication style

Ability to deal with difficult customers

Job description

A leading homebuilder in the UK is seeking a Customer Support Manager to oversee the customer experience for new clients following completion. The role involves ensuring quality standards at all homes, communicating effectively with customers post-move, and managing reported defects. The ideal candidate will understand industry codes and have excellent communication skills to enhance customer satisfaction. This position is based in the Southern region, with a competitive salary and attractive benefits.