Customer Experience Manager – Post-Completion Homes

Miller Homes; Cambridgeshire and Peterborough, South Derbyshire; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

10% bonus

26 days annual leave

Car allowance or company car

Birthday off

Job summary

Miller Homes in the South Midlands region, ideally around Bedfordshire, is seeking a Customer Support Manager to manage the customer experience after completion, oversee inspections, and identify remedial works across Miller Homes sites to maintain high quality standards.

You will communicate with new homeowners after move-in, address any concerns, and ensure defects are resolved within agreed SLAs, while maintaining a professional, engaging approach with customers and contractors.

Qualifications

• Understanding of the New Homes Quality Code.
• Knowledge of NHBC Technical Requirements/Guidelines.
• Excellent communication style with ability to build trust with customers and contractors.
• Calm and professional handling of difficult customers and situations.

Responsibilities

• Own the post-completion customer journey and deliver a world-class experience.
• Use pre-completion checks to ensure homes meet Miller Homes quality standards.
• Communicate with customers after move-in to ensure a smooth settling-in process.
• Assess defects with customers and ensure timely remediation within SLAs.

Skills

New Homes Quality Code

NHBC Guidelines

Communication skills

Customer handling

Job description

Miller Homes in the South Midlands region, ideally around Bedfordshire, is seeking a Customer Support Manager to manage the customer experience after completion, oversee inspections, and identify remedial works across Miller Homes sites to maintain high quality standards.

You will communicate with new homeowners after move-in, address any concerns, and ensure defects are resolved within agreed SLAs, while maintaining a professional, engaging approach with customers and contractors.