Post-Completion Customer Experience Manager

Miller Homes; Bedford; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

26 days annual leave + public holidays

10% bonus

£5,000 car allowance or Company car

Job summary

Miller Homes is seeking a Customer Support Manager to lead the post-completion customer journey in the South Midlands region, ideally near Bedford. You will inspect homes for quality, coordinate remedial works, and ensure high levels of customer satisfaction across Miller Homes sites.

The role requires a strong focus on customer interaction, familiarity with the New Homes Quality Code and NHBC guidelines, and the ability to manage challenging situations with tact and professionalism.

Qualifications

• Understanding of the New Homes Quality Code.
• General knowledge of NHBC Technical Requirements/Guidelines.
• Natural engaging communication style with customers and contractors.
• Ability to remain calm and professional with difficult customers.

Responsibilities

• Own the customer journey post completion, delivering a world class experience.
• Utilise the pre-completion checklist to ensure homes meet Miller Homes quality standards.
• Communicate with customers after move-in to ensure they are settling in smoothly.
• Assess defects reported by customers and ensure repairs are completed within SLA.

Skills

New Homes Quality Code understanding

NHBC guidelines knowledge

Excellent communication

Customer relationship management

Job description

Miller Homes is seeking a Customer Support Manager to lead the post-completion customer journey in the South Midlands region, ideally near Bedford. You will inspect homes for quality, coordinate remedial works, and ensure high levels of customer satisfaction across Miller Homes sites.

The role requires a strong focus on customer interaction, familiarity with the New Homes Quality Code and NHBC guidelines, and the ability to manage challenging situations with tact and professionalism.