Customer Experience Manager – Post-Completion Homes

Miller Homes Ltd; City of Edinburgh; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive basic salary

26 days annual leave + public holidays + birthday off

Job summary

Miller Homes Ltd is seeking a Customer Support Manager in the Scotland East region on a fixed-term contract until August 2027. The role involves managing the customer experience for new clients post-completion, ensuring quality inspections, and addressing any necessary remedial work. Candidates should have effective communication skills, the ability to build professional relationships, and handle challenges calmly. The position offers a competitive salary, 26 days of annual leave, and additional benefits.

Qualifications

• Ability to communicate effectively and successfully both written and electronically.
• Must be able to forge strong professional relationships with internal and external disciplines.
• Must have a natural and engaging style of communication.

Responsibilities

• Be the owner of the customer journey post completion.
• Utilise the pre‑completion checklist for quality standards.
• Communicate with customers after their move in.

Skills

Effective communication

Relationship building

Customer interaction

Job description

Miller Homes Ltd is seeking a Customer Support Manager in the Scotland East region on a fixed-term contract until August 2027. The role involves managing the customer experience for new clients post-completion, ensuring quality inspections, and addressing any necessary remedial work. Candidates should have effective communication skills, the ability to build professional relationships, and handle challenges calmly. The position offers a competitive salary, 26 days of annual leave, and additional benefits.