Customer Care Coordinator — Quality + Warranty Focus

Barratt Redrow; Northampton; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Salary

Competitive Bonus Scheme

Private Medical Cover

26 days’ holiday

Choice of Flexible Benefits

Enhanced Family Friendly Policies

Job summary

A leading housebuilder in Northampton is seeking a Customer Care professional to support home buyers after their purchase. The role entails ensuring compliance with customer care policies, managing customer issues, and providing administrative support. Ideal candidates will have experience in customer service, strong communication skills, and proficiency in MS Office. Competitive salary, bonus, and benefits such as private medical cover and a pension scheme are offered.

Qualifications

• Experience in a professional secretarial/administration role.
• Previous experience in a fast-paced customer service environment.
• Self-disciplined with excellent time management skills.

Responsibilities

• Ensure compliance with safety policies.
• Handle customer issues professionally and efficiently.
• Coordinate administrative support for the department.

Skills

Excellent communication skills

Intermediate to advanced MS Office proficiency

Ability to manage multiple priorities

Team player

Customer service experience

Assertiveness

Time management skills

Job description

A leading housebuilder in Northampton is seeking a Customer Care professional to support home buyers after their purchase. The role entails ensuring compliance with customer care policies, managing customer issues, and providing administrative support. Ideal candidates will have experience in customer service, strong communication skills, and proficiency in MS Office. Competitive salary, bonus, and benefits such as private medical cover and a pension scheme are offered.